Security Operator

End Date Sunday 09 August 2026 Salary Range £28,776 - £30,290 We support flexible working -  for more information on flexible working options Flexible Working Options Job Share

This is a full time role based in Edinburgh. Role

Title:

Security Operator. Salary: £28,776.

Location:

Sighthill North, Edinburgh.

Hours:

35 hours per week Mon
- Fri. Working Pattern:
This is a 100% office-based role due to the nature of the work.

Join Our Team at the Physical Security Operations Centre (PSOC), we provide 24/7 support to colleagues across Lloyds Banking Group, helping to keep our people, premises and customers safe. As a Security Operator, you'll play a key role in monitoring security systems, responding to incidents, providing advice and guidance, and supporting the delivery of a safe and secure environment.

• Monitoring alarms and responding to security incidents.
• Providing security advice and guidance to colleagues.
• Managing access control requests and supporting security processes.
• Remotely diagnosing and resolving faults on security equipment.
• Coordinating support from suppliers and engineers where required.
• Liaising with colleagues, suppliers and emergency services during incidents.
• Producing and supporting management information and reporting activities.
• Identifying trends and insights from operational data to help improve service performance.
• Supporting quality assurance activities and maintaining operational procedures.
• Reviewing and updating playbooks and operational documentation.
• Contributing to change initiatives and continuous improvement activities.

Like the modern Britain we serve, we're evolving. We're investing in our people, data and technology to transform how we meet the needs of our customers and colleagues. Join us and you'll have the opportunity to grow your career while making a meaningful impact every day.

• We're looking for someone who is Passionate about protecting people and doing the right thing.
• Curious and proactive in finding opportunities for improvement.
• Comfortable working with data and information to support decision-making and continuous improvement.
• Calm and resilient when working in a fast-paced operational environment.
• Someone who communicates clearly and can build effective relationships with a range of partners.
• Detail-oriented and able to make informed decisions under pressure.
• Motivated to learn, develop and build a career in security operations.

• Experience producing reports, dashboards or management information.
• Experience analysing operational data and identifying trends or insights.
• Excellent customer service and communication skills, whether over the phone or online.
• Solid attention to detail and a proactive approach to problem solving.
• Good working knowledge of Microsoft Excel, with the ability to organise, analyse and present information effectively.
• Confidence using data and management information to identify trends, support decision-making and drive operational improvements.
• The ability to remain calm and effective when managing competing priorities.
• Experience building positive working relationships with colleagues and suppliers.
• A continuous improvement mentality and willingness to embrace change.
• Previous experience in a security, operations, control room or incident response environment.
• Experience supporting continuous improvement initiatives.
• Experience working with alarm monitoring, access control or other security systems.
• Knowledge of physical security operations and incident management processes.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident.

So if you'd like…