Security Officer - W

Additional Information

Job Number

Job Category Loss Prevention & Security

Location 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range £14.64pn

W Edinburgh is hiring a Security Officer to join the team! We invite you to play an integral part in bringing to life this unique project.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

Reporting to the Security Manager of W Edinburgh, as Security Officer you will play an integral role in ensuring the safety and security of all guests, employees and the property, including accident and fire prevention and response.

Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is organized, detail-oriented and dedicated!

• Patrol all areas of the property
• Assist guests with room access
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
• Conduct daily physical hazard inspections
• Respond to accidents, contact Emergency Medical Services or administer first aid/CPR as required
• Assist guests and employees during emergency situations
• Notify appropriate individuals in the event of accidents, attacks, or other incidents
• Defuse guest and employee disturbances.
• Complete incident reports to document all Security related incidents.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Complete a Security shift summary/daily activity report
• Maintain confidentiality of all Security and property reports/documents
• Conduct investigations and gather evidence, including interviews with relevant parties.
• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• The ability to stay calm under pressure
• The ability to inspire confidence in others
• Strong multi-tasking and prioritization skills
• Sophisticated communication skills
• Previous experience working in five-star, luxury hotels
• A positive mindset
• A genuine passion for working in hospitality

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops
• Discounts for your friends and family

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon - reflecting the city’s festival spirit - this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration…