Security & Services Assistant

Security and Services Assistant

Permanent

Location:

Edinburgh

Hours:

Full time, 50 hours a week, 10 hours a day, 5 days a week - various shift times
Pay: £15.50 ph

Join Wilson James as a Security & Services Assistant Wilson James is recruiting a professional and customer-focused Security & Services Assistant to support a prestigious financial services client in the heart of Edinburgh.

This is a varied role that combines security, facilities management, front-of-house, administration, and customer service responsibilities. We are looking for someone who enjoys working in a corporate environment, takes pride in delivering exceptional service, and is willing to support multiple areas of the operation as part of a collaborative team.

• Provide a professional security presence and act as a key point of contact for employees, visitors, contractors, and clients.
• Conduct internal and external security patrols and monitor CCTV, access control, and fire alarm systems.
• Manage visitor access, issue passes, and escort visitors and contractors when required.
• Deliver a high-quality front-of-house service, meeting and greeting guests and supporting meeting room management.
• Support facilities operations, including contractor management, mailroom activities, stationery orders, and office services.
• Maintain accurate records, reports, diaries, trackers, and shared mailboxes in support of the wider facilities function.
• Respond to incidents, health and safety concerns, fire alarms, and emergency situations while completing all relevant reporting.
• Act as a First Aider, Fire Marshal, and Keyholder, supporting the safe and efficient operation of the site.

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

• Valid SIA Security Guarding (SG) or Door Supervisor (DS) Licence, or willingness to obtain one with company support.
• Previous experience in a security, facilities, customer service, or corporate support environment.
• Exceptional customer service skills with the confidence to engage professionally with senior stakeholders and visitors.
• Strong IT skills, including Microsoft Office applications such as Outlook, Word, and Excel.
• Excellent verbal and written communication skills, with the ability to produce accurate reports and records.
• Ability to remain calm, professional, and decisive when dealing with incidents, emergencies, or challenging situations.
• Reliable, flexible, and adaptable, with a strong commitment to attendance, punctuality, and teamwork.
• Smart and professional presentation, with the confidence to work in both security and front-of-house environments.

• Experience working within a corporate, banking, or financial services environment.
• Knowledge of access control and CCTV systems.
• First Aid at Work qualification.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be…