PSL Housing Officer

Salary: £40,107.00 to £45,927.00 per annum (dependent on skills and experience)

Permanent

Due to business requirements & nature of the contract we have with Edinburgh Council, the role is based at Link’s Edinburgh Office.

Hours of work: 37.5 hours per week, Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4pm. Potential late working to 7.30pm on a rota basis is required for this role.

Full Time

At C~urb PSL, which is part of Link Group, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

C~urb PSL, which is part of Link Group, is looking for an Edinburgh based Housing Officer to deliver a professional tenancy management service to customers. Reporting to the Tenancy Services Supervisor, the role involves tenancy sign‑ups, regular visits and signposting for support or money advice, making housing benefit claims and handling arrears, reporting repairs, managing tenancy breaches, and bringing tenancies to an end.

The role is within a wider team of Housing Officers within the Private Sector Leasing (PSL) Service provided by Link on behalf of the City of Edinburgh Council. Properties are leased from private landlords to the City of Edinburgh Council which are let to households facing homelessness on a Short Scottish Secure Tenancy as intermediate temporary accommodation.

As PSL Housing Officer, you will ideally have an SCQF Level 6 qualification or equivalent housing or lettings experience. You will be self‑motivated to work as a lone worker and as part of a team with a commitment to excellent customer service.

Excellent verbal and written communication skills are essential as are organisational skills, attention to detail, adaptability, problem solving and time management skills. You will need an awareness of housing benefit and wider welfare benefit issues although training will be provided.

You will have experience of following procedures and of using a range of IT packages. This role requires a full drivers licence and access to a car for work.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’s values;
Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non‑consolidated pay awards subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 year’s service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
• Access to an Electric vehicle leasing scheme, subject to the terms of the scheme
• Life assurance scheme providing death in service benefits to named beneficiaries
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well‑being
• Annual flu vaccination
• Access to a savings and borrowing scheme
• Cycle to work scheme
• Travel season/travel ticket loan and much more!

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This role is subject to Level 1…