Specialist Project Worker – Community Contacts; Highland

About Us

Community Contacts is an independent Carr Gomm project offering impartial advice, information, and support to people navigating Self‑Directed Support (SDS) across Argyll & Bute and Highland. Since 2013, we’ve supported more than 100,000 people with information, advice, and guidance around Self‑Directed Support (SDS), empowering people to understand their rights, identify what matters most to them, and achieve positive outcomes in their daily lives.

Self‑Directed Support (SDS) gives people choice and control over how their care and support are arranged, helping them live more independently and in ways that work best for them. Community Contacts — a helping hand with Self‑Directed Support (SDS).

We’re looking for someone who is compassionate, organized, and motivated by helping people achieve better outcomes through Self‑Directed Support (SDS). You are a skilled communicator who listens carefully, asks thoughtful questions, and speaks clearly with people who may have different levels of understanding or may be in distress. You build positive, respectful relationships with people of all ages, backgrounds, and support needs, creating trust in every interaction.

You’ll work independently while building positive partnerships with local authority teams, health and social care services, and third‑sector organisations across Highland communities. You have strong administrative and organisational skills, are confident using digital systems, and can balance competing priorities while maintaining accurate records and reporting.

• Support people to understand and navigate Self‑Directed Support (SDS), helping them identify goals, choices, and support options.
• Build local partnerships and promote Community Contacts across Highland communities.
• Deliver flexible remote support by phone, email, post, and video call.
• Use creativity and problem‑solving to help people overcome barriers.

“I was at a point I didn’t know where to turn…and I thought I’ll go in and ask for advice, I need some help here, I don’t know where to go or what to do. It was the best thing I could have done.” — Neila, supported by Community Contacts

This role is about more than providing information, it’s about helping people feel heard, informed, and in control of their lives. Every day, you’ll support people to make choices that help them live safely and well in their own homes and communities. Through SDS, you’ll empower people to shape support around what matters most to them. Whether someone needs reassurance, guidance through complex systems, or help understanding their options, your support can make a lasting difference.

You will be part of a supportive, forward‑thinking organisation that invests in its people. You will have opportunities to shape how work is done through specialist working groups and the Futures innovation programme, within an organisation that proudly holds the LGBT Charter for inclusion. You will also receive:

• 35 days holiday per year, rising to 40 days with service.
• Enhanced maternity, paternity, adoption, and sick leave.
• A Defined Contribution pension scheme, with incremental employer contributions.
• Access to the Carr Gomm App, including free physiotherapy, health coaching, and counselling.
• A free Blue Light Card, giving access to thousands of discounts.
• Credit union membership.
• Cycle to Work scheme, and more!