Operations Support - B1

Job description

Do you want an exciting opportunity to join the new National Social Work Agency (NSWA), established in early 2026?

The Agency has oversight of social work – raising the profile and strengthening the cohesion of the profession across public, third and independent sectors, including students. It will advance social work practice and support implementation of national policy – driving support, change and continuous improvement in social work education and learning. This is a new agency with highly motivated staff, who take pride in their work and strive to ensure effective person-centred, and trauma responsive support is available for people of all ages in Scotland.

The work is fast-paced, high profile, varied and rewarding.

As Programme Support Officer within the Improvement and Implementation Unit, you will provide essential coordination and operational support to the delivery of a national programme of training and implementation activity. Working with policy colleagues, senior leaders and external stakeholders, you will help ensure that activity is well-planned, effectively communicated and delivered smoothly.

You will support programme delivery through coordination of training and events, management of communications and programme data, and effective administration of governance processes. Your role will contribute to ensuring delivery is organised, evidence-informed and responsive to feedback, supporting the wider aim of embedding trauma-responsive practice across social work services.