Line Service Manager; Part Time

Edinburgh

Part-time

21,250 - 24,250 £ per year

Job Title: Support Line Service Manager

Reference number: CF26
-58

Salary: £42,500 - £48,900 per annum pro rate (£21,250 - £24,250)

Division: Children and Families

Responsible to
:
Head of Support Line

Post Type: Permanent – Part time (17.5 hours)

Closing Date : 11 October 2026 Interview Date: Week Commencing 19 October 2026

Do you want to create a safer, brighter future for all children in Scotland?

Children First, Scotland’s national children’s charity, is seeking to appoint a part-time (17.5 hours)
Support Line Service Manager
. By joining our team, you will help us stand up for children, keep them safe and support them to recover from trauma and abuse through our national and local services.

Based in Edinburgh, with hybrid working an option, the role involves leading on the day-to-day implementation, management, development and growth of our free confidential support line for families, carers and professionals in Scotland.

Today’s generation are facing unprecedented challenges. From mental health, money worries and online harm, to struggles at school, our support line can offer emotional, practical and financial support to any family in Scotland. We also offer advice to anyone who is concerned about a child’s wellbeing.

Taking a child-centred approach, you will work to ensure the safety of children and young people by protecting and promoting their rights.

You will be an inspiring leader and will possess a degree or diploma in social work, or equivalent professional qualification at SCQF level 9, in addition to recent significant experience in a relevant practice area relating to young people. Experience working in mental health, emotional wellbeing or trauma-informed support services is desirable.

At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.

We offer:

• 40 days annual leave including public holidays.
• Contributory pension scheme.
• Flexible and hybrid working opportunities.
• Wellbeing support and health benefits.
• Blue Light Card discounts.
• Learning, training and career development opportunities.
• The opportunity to help shape an ambitious national service supporting thousands of families across Scotland.

Everything we do is guided by our values:

With Love

We put children first with compassion and kindness.

With Purpose

We work alongside families and partners to transform children's lives together.

With Strength

We do whatever it takes to protect Scotland's children.

• To lead the day-to-day implementation, management, development and growth of our free confidential helpline for children and families in Scotland, their families and carers.
• To shape and develop services in line with agreed objectives, respond to review of needs, gaps, and trends ensuring involvement of the individuals who use our service, and to oversee support services to those individuals in line with service delivery requirements.
• The role requires an element of practitioner hours and continuous professional development and therefore a minimum of 6 hours per week of telephone advice will be required on an ongoing basis.
• To participate in a range of external networks for the benefit of and with the participation of children, young people and families, and to negotiate effectively with external funding partners to secure funding for service consolidation and development.
• Living our values, you will manage the helpline with integrity, while involving, inspiring and empowering your team, so together we can create better outcomes for families in Scotland.

• Real time management of call queues
• Ensure both inbound and…