Tenant Participation Officer

## Tenant Participation Officer Apply:
HU1:
Part time:
Posted Today:
End Date: 30 October 2026 (14 days left to apply):
JR0001275
** Number of Vacancies:
** 1
* * Time Type:
** Part time
** Worker Type:
** Regular
* * Proposed Interview Date:
** Tuesday, December 1, 2026
** Hours of Work:
** 30
* * Hiring Manager:
** Sally Smith
** Contact Number:
*** Job Description

Summary:

** This is a Part Time Permanent Position    ROLE AND PURPOSE    To support the Tenant Participation Manager by leading on projects to promote tenant involvement and in maximising the appropriate influence of tenants, residents and stakeholders in order for the Council to meet its obligations under the National Regulatory Standards and being an essential resource in driving business improvement.
Work with tenants, residents, leaseholders and stakeholders both individually and in groups, giving guidance, support and encouragement to empower them to influence and engage in the participation process.
To continually research, develop and deliver new approaches, such as embracing digital engagement, in order to maximise the involvement of tenants and residents in the provision of the Landlord Service.
To champion change within the housing service to ensure that tenant involvement is at the heart of all service improvement. Act as an advocate for the council and housing service, supporting tenants and residents in a changing environment and ensuring good reputation management.
** PRINCIPAL

ACCOUNTABILITIES :
** 1. To lead on the promotion of tenant involvement using a broad menu of opportunities to tenants, residents and stakeholders, for them to influence their housing services in order to deliver greater value for money, best practice and increased customer satisfaction.
2. To research, innovate and lead on developing the Tenant Participation Service to identify and deliver best practice and new approaches, such as embracing digital engagement, to benefit customers and the service. Paying particular attention to the protected characteristics and vulnerable groups, to ensure their views, experiences and needs inform and improve service delivery. Identifying gaps ensuring that tenant involvement continues to evolve and contribute to developing tenant participation in the service.

Promoting our successes, sharing new approaches and ideas both within Hull, regionally and nationally. Working in partnership within the region to further develop tenant participation.
3. Using information captured from work with customers and stakeholders, including complaints and other aspects of the customer voice, along with identifying best practice, provide clear, accurate, concise reports to a variety of audiences including the Housing Management Team, to ensure delivery of an excellent housing service. Accurately maintain the Tenant Participation database and other key records to ensure appropriate information is captured on customers and engagement activities.

Use appropriate information to co-ordinate the targeting of activities producing a cost benefit analysis for best value purposes. Provide the Tenant Participation Manager and other senior managers with information from the database to tailor training and inform service provision.
4. Responsible for leading on the development of projects and/or task and finish groups through research, data provision, statistical analysis, report writing and consultation in order to deliver service improvements and greater value for money. Monitor the impact of tenant involvement to ensure community resilience, social value and customer satisfaction targets are met and/or developed. Engage and work with a variety of partners to support all volunteers with given projects.
5. Identify and remove obstacles to engagement paying particular attention to vulnerable groups. Promote equality and diversity in all aspects of engagement, challenging, where necessary, behaviours or actions which may conflict with this aim. Support other teams within the housing service in completing risk and impact assessments, testing procedures and materials to support service delivery.
6. Statutory Obligations – Ensure targets are set and monitored with customers and are delivered within the regulatory standards as overseen by the Regulator for Social Housing, including the Tenant Involvement and Empowerment Standard. Contribute to the continual reporting through the Tenants’ Forum, Housing Management Team and other groups, updating on performance and progress. Ensure individual…