Salesforce Developer; Service Cloud

About the role

Trustpilot seeks a Salesforce Developer (Service Cloud) to join the Go To Market Technology department. The role focuses on large strategic projects and building robust, scalable solutions that align with the company’s Salesforce ecosystem.

• Design, develop and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business.
• Develop and maintain complex Salesforce Flows and automation, ensuring best practices and optimal performance.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization‑wide Salesforce team, participate in code reviews, and ensure solutions align with the broader Salesforce ecosystem strategy.
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security and performance optimization.
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Gather complex requirements, translate them into technical specifications, and deliver high‑quality, scalable Salesforce solutions.
• Build and maintain relationships with other Trustpilot teams (e.g., Global Customer Support & Trust and Safety).
• Deploy changes via CI/CD, applying declarative change solutions to project delivery work.
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.
• Maintain system auditing evidence and documentation and provide mentoring and coaching to junior Administrators.

• Minimum of Advanced Administrator or Platform Developer I certifications;
  Platform Developer II highly valued.
• 5+ years of hands‑on experience as a Salesforce Developer & Administrator, specifically with Salesforce Service Cloud.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus.
• Strong proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, LWC, SOQL/SOSL and platform events.
• Deep understanding of Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Strong grasp of Salesforce security models and their programmatic implications.
• Proficiency in developer tools such as VSCode, Salesforce CLI, Git, and CI/CD pipelines.
• Excellent interpersonal and communication skills, ability to collaborate with technical and non‑technical stakeholders, and mentor team members.
• Proactive and flexible mindset, able to adapt to changing project requirements and priorities.
• Analytical and problem‑solving skills, proactive in identifying, troubleshooting and resolving complex technical issues.

• Competitive compensation package plus bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year.
• Rich learning and development opportunities through the Trustpilot Academy and Blinkist.
• Comprehensive pension and life insurance, health cash plan, online GP and 24/7 Employee Assistance Plan.
• Full access to the Headspace mindfulness app.
• Paid parental leave.
• Season ticket loan and cycle‑to‑work scheme.
• Central office location with snacks and refreshments.
• Regular opportunities to connect and get to know colleagues through company‑wide celebrations, ERG activities and team socials.
• Access to over 4,000 deals and discounts.

Trustpilot is an equal opportunity workplace and will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. All applicants have the right to request adjustments for the application or recruitment process.

If you have a disability and would like to discuss any adjustments, please contact the Talent Acquisition Team at tale and quote the role you wish to apply for.

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