Senior Forward Deployed Engineer

Malted builds specialised customer interaction intelligence for financial institutions. Our platform combines advanced language technology with deep domain understanding to help firms make faster, more accurate decisions.

Our proprietary technology, purpose built for financial services, uncovers signals that generic AI misses, and we work hand in hand with our clients to turn that into decisions and actions that deliver meaningful impact.

We’re a small, passionate and highly technical team based in Edinburgh, combining deep machine learning expertise and financial services specific domain knowledge with a rigorous approach to product design, delivery and client outcomes.

You'll sit in the Forward Deployed team, reporting to the Chief Forward Deployed Engineer and partnering with Senior Forward Deployed Strategists and our customers to drive value. You'll work closely with Product Engineering and our Information Security lead, and you'll be the bridge between what clients need and what the platform does. As client demand grows you'll help build out the Forward Deployed Engineering team.

As a Senior Forward Deployed Engineer, you are a technical lead for Malted's customers, owning the technical path from initial discovery through to measurable value in production. You take on loosely defined customer problems, such as unfamiliar data landscapes, stalled deployments or demanding security reviews, and drive them to resolution. You operate autonomously and define what needs to be built for a customer, not just how to build it.

This is a hands on technical leadership role. You'll work directly with senior client stakeholders across IT, data, architecture and Info Sec, and agree a single plan with the Senior Forward Deployed Strategist on each account so technical and business delivery move together.

You'll work across the stack: architecting deployments, building data pipelines and integrations, configuring the Malted Platform, and calibrating, optimising and testing AI models. You're the go to person when any of this is technically hard. Where a customer need isn't yet supported by the Platform, you'll prototype solutions and turn them into concrete proposals and contributions to the core Platform with Product Engineering.

Your goal is to get customers live quickly and maximise the long term value they get from Malted, finding where value is blocked and fixing the cause rather than the symptom.

Technical discovery and solution architecture

Lead technical discovery with senior client IT, data, architecture and Info Sec stakeholders, and turn what you find into a clear technical plan.

Architect solutions for complex customer environments that are simple to understand, safe to operate and easy to change.

Agree a single plan with the Senior Forward Deployed Strategist on your accounts, defining technical scope, feasibility and success criteria for pilot design, onboarding and expansion before commitments are made.

Data integration, ingestion and transformation

Own ingestion design across the deployment lifecycle, including bulk ingestion for the pilot, filling data gaps during deployment and reliable regular ingestion in production.

Solve the hardest data integration problems, where client data sources, formats or delivery mechanisms don't fit standard approaches.

Build data quality, completeness and integrity checks in from the start, setting the standard future FDEs will follow.

Customer-specific AI configuration and calibration

Lead configuration and calibration of Malted's models and outputs for complex clients, working with our AI researchers.

Agree evaluation criteria with the client and prove, with evidence, that outputs meet them before and after go-live.

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