Customer Service Duty Manager

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

To actively be part of a dynamic team in the day‑to‑day running of the shift, including coordinating and allocating staff and resources to fulfil service standards for our customer airlines. To ensure our ground handling is delivered safely, on time and consistently in line with service level standards. You will be responsible for leading a team of Customer Service Agents and Customer Service Lead Agents.

• Ensure consistent practices are in place for management of all aspects of the company
• Ensure all staff are fully updated and informed of all operational issues, company updates and station operational notices. Deliver daily team briefings.
• Ensure staff are fully trained in line with Airline operating procedures and comply with directives set by DFT and CAA.
• Ensure all passengers are kept updated and informed during any delay or monitor content, timing, clarity and consistency of passenger announcements.
• Ensure all passengers are dealt with in an efficient and professional way.

You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst  must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.

• Good verbal communication skills
• Diligent attention to detail
• Aptitude for working with a variety of information technology
• A full 5‑year work/unemployment/education history
• Proof of Right To Work in the UK

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.