Customer Service Representative

We are seeking a detail-oriented and organized Customer Service Representative / Program Coordinator to support program coordination, scheduling, and administrative activities. This role involves communicating with internal teams, external partners, and participants to ensure programs and events run smoothly from planning through completion. The ideal candidate has experience in customer service, event coordination, hospitality, reservations, or administrative support.

Location:

100% Remote – USA Pay Rate: $23-25/hour

Schedule:

Monday–Friday, standard business hours (must be available until 5:00 PM EST) Duration: 6+ month contract

• Coordinate program activities and provide administrative support from planning through completion.
• Communicate regularly with internal teams, field representatives, external partners, and participants.
• Coordinate event logistics, including venue arrangements, scheduling, and speaker availability.
• Assist with travel arrangements and other program-related logistics as needed.
• Prepare and distribute program materials, registration information, and sign-in sheets.
• Maintain accurate records, update internal databases, and track program information.
• Follow up with participants and internal teams to collect required documentation and information.
• Monitor program details and resolve scheduling or logistical issues.
• Provide timely customer service and ensure smooth coordination throughout the process.

• High school diploma or equivalent required; college degree preferred.
• 1–3 years of experience in customer service, administrative support, event coordination, hospitality, or program coordination.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Comfortable handling multiple tasks and meeting deadlines.
• Proficiency in Microsoft Office and general computer applications.
• Ability to work independently in a remote environment.

• Event planning or meeting coordination.
• Reservations, hospitality, or guest services.
• Scheduling, travel coordination, or venue management.
• Customer support and administrative coordination.