Commercial Site Partner, North America

The Commercial Site Partner will have dual responsibility consisting of business technology partnering and operational site support. The business partnering component consists of helping drive the North America Digital & Technology agenda by supporting key commercial teams across functions including for example Marketing, Sales, and R&D. The operational site support component entails acting as the primary Digital & Technology partner for the commercial site in Berkeley Heights, translating business priorities into technology needs and orchestrating regional and global D&T capabilities to deliver a secure, reliable and effective technology experience.

The candidate drives prioritization, adoption and value realization while ensuring local needs remain aligned with enterprise strategy and standards. This is a broad and highly collaborative role designed for an individual who can flex across priorities, bring structure to complex initiatives, and contribute hands‑on support to deliver digital and technology needs. In this role, you will gain exposure to multiple commercial functions, technologies, and business challenges while developing strong capabilities in project management, stakeholder engagement, and digital delivery and operations.

The post holder will:

• Support Digital & Technology initiatives across NA Marketing, Sales, and Expert, flexing between teams and priorities based on business needs.
• Support the Head of Digital and Technology NA on the overall digital strategy for the region, including maintaining an external lens to stay on top of digital/AI trends and ensure Haleon stays on top of latest developments whilst building the right foundations.
• Coordinate project plans, milestones, dependencies, risks, decisions, and action items to help ensure initiatives remain on track.
• Monitor and act on service operations metrics for the commercial site, e.g. related to cyber security.
• Facilitate project meetings and working sessions, prepare materials, document key decisions, and follow up with owners to drive timely completion of actions.
• Support user acceptance testing by coordinating participants, documenting outcomes, tracking defects, and helping confirm business readiness.
• Coordinate across business teams, technology teams, external partners, and other stakeholders to support effective delivery.
• Gather stakeholder and user feedback to help identify opportunities to improve solutions, processes, and the overall employee or customer experience.
• Contribute to a collaborative, solutions‑oriented culture by proactively identifying needs, resolving issues, and supporting the broader team.

• Bachelor’s degree in Business, Technology, Marketing, Information Systems, Project Management, or a related field, or equivalent practical experience.
• Experience supporting projects, cross-functional initiatives, business operations, technology delivery, or process improvement.
• Operational technology support is a plus.
• Interest and passion for digital and technology AND consumer insights.
• Strong written and verbal communication skills, including the ability to communicate complex topics clearly and succinctly.
• Demonstrated ability to collaborate effectively with stakeholders across different functions and levels of an organization.
• Analytical and problem‑solving skills, with curiosity and a willingness to learn new business areas and technologies.
• Comfortable working in a fast‑paced environment where responsibilities may flex based on business priorities.
• Proficiency in Microsoft PowerPoint, Excel, Word, and Teams.

• Learning agility and curiosity
• Pragmatic and execution‑oriented, getting things done
• Stakeholder management and collaboration
• Problem…