Dispatcher, Customer Service​/HelpDesk

Garda World is the world’s largest privately‑owned security services company offering a wide range of highly focused business solutions—including leading‑edge security services and cash solutions. With a fleet of armored vehicles, sophisticated technology, and a network of experienced employees, we process, manage, and move over $8 B in cash every day while delivering 24/7 client support and logistical expertise.

Monday‑Friday 6:00 am‑2:00 pm
Monday‑Friday 2:00 pm‑10:00 pm

Garda World is seeking candidates with excellent communication skills to work as Dispatchers for our branch operation.

Responsibilities include:

• Dispatch ATM codes, Firstline Maintenance calls and emergency cash requests.
• Document and communicate between Service Techs and the customer.
• Respond to customer’s needs when contacted.
• Act as a liaison between customers and route personnel via telephone and radio.
• Research and resolve customer inquiries.
• Assign and close Mas‑Hamilton lock combinations and record close seals.
• Provide ATM access information (alarm codes, etc.) to routes and technicians.
• Direct incoming phone calls to others using the internal paging system.
• Provide routing and directions to armored routes and technicians.
• Receive customer calls for service and dispatch first‑line maintenance technicians for repairs.

All candidates should have weekend availability and may have to stay past their scheduled hours depending on the needs of the business.

Qualifications

• High school diploma or equivalent, or a combination of education and experience.
• Minimum of 2 years previous dispatch experience preferred.
• Basic computer skills for data input.
• Ability to read a map and provide clear instructions to route crews.
• Familiarity with the service area preferred.
• Strong oral and written communication skills.
• Clear communication by telephone and radio.
• Ability to think clearly and respond quickly in a fast‑paced environment while under significant pressure.
• Ability to work well independently and as a team member.
• Hand lift up to 50 lb and assist with debrief process.

Garda World is an equal‑opportunity employer and a drug‑free workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, veteran status, or disability.

Cash Services Headquarters
2000 NW Corporate Boulevard
Boca Raton, Florida 33431

Seniority level: Entry level

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: Security and Investigations