Veterinary Customer Service Representative - Raritan, NJ

Raritan Animal Hospital is Hiring a Veterinary Customer Service Representative!

Position Details

Role: Veterinary Customer Service Representative

Status: Full-Time

Salary: $19.00–$22.00/hr

Schedule: 5-day work week;
Saturday availability a must

Experience: Veterinary or customer service experience preferred

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Do you bring warmth to every conversation, love helping people and their pets, and stay calm when emotions run high?

For more than 90 years, Raritan Animal Hospital has served our community with top-tier veterinary medicine and heartfelt care for every pet that walks through our doors. As an AAHA-accredited, Fear Free hospital, we hold ourselves to the highest standards, and that starts the moment a client walks in or calls.

Our front desk team is the face of our hospital, and we’re looking for a Veterinary Customer Service Representative who brings warmth, professionalism, and a love for animals to every interaction. You’ll be the first point of contact for our clients, both over the phone and in person, and the steady, caring presence that helps them feel supported.

Why You’ll Love It Here

• A hospital with deep roots. Join a practice that has cared for pets and families in our community for more than 90 years.
• High standards of care. We’re AAHA-accredited and Fear Free, so you’ll be part of a team that takes pride in doing things right.
• Work that matters. As a Veterinary Customer Service Representative, you’ll make a meaningful difference in the lives of pets and their people every day.
• Flexible scheduling. A full-time role with the flexibility to support your life outside work.
• Room to grow. Opportunities for continued learning and professional growth.
• A supportive, inclusive team. Compassionate colleagues who work together and have each other’s backs.

What You’ll Do

• Greet clients and their pets with a friendly, compassionate attitude
• Answer multi-line phones and schedule appointments efficiently
• Process invoices and payments accurately, including for euthanasia consultations
• Communicate clearly and with care during emotionally sensitive moments
• Maintain accurate client and patient records
• Keep the front desk and reception areas organized and welcoming
• Collaborate with the medical team to create a seamless client experience
• Support the team with general administrative and clerical tasks

What You’ll Bring

• Strong communication and interpersonal skills
• A professional, compassionate demeanor, especially in sensitive situations
• Ability to multitask and stay organized in a fast-paced environment
• Comfort with computers and veterinary practice management software
• Previous experience in a veterinary setting preferred
• A hospitality or customer service background is highly beneficial
• A genuine love for animals and the people who care for them
• Availability to work Saturdays
• Ability to stand or sit for extended periods

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including…