Specialist, Customer Operations; Temporary

Eugia is US-based independent specialty pharmaceutical company focused on generic sterile injectables, oncology, hormones, and ophthalmic medicines. Eugia has best-in-class, dedicated manufacturing and R&D capabilities to meet customer needs as they emerge. We are committed to consistently providing our customers with high quality specialty medicines.

Eugia’s mission is to make the process of buying specialty pharmaceutical products an experience customers look forward to, and our vision is to become synonymous with excellent customer service and continuously improve upon this excellence by being transparent, responsive, and consistent. We are expanding Eugia’s capabilities to include the manufacture of highly complex injectables to answer that need.

Eugia is the partner of choice to deliver on the promise of generic specialty pharmaceuticals.

Customer Operations Specialist is a temporary position designed to provide coverage and support during a team member's leave of absence. The role will play a key part in supporting the commercial organization by managing critical customer service functions and operational reporting, serving as a point of contact for internal and external stakeholders, and ensuring timely and accurate support related to order processing, reporting, and customer communications.

This role is based onsite in East Windsor, New Jersey.

This is a temporary position intended to provide coverage and support while a team member is on an approved leave of absence.

• Perform all core Customer Service functions, including but not limited to:
  • EDI And manual order entry
  • Order allocation and inventory coordination
  • Responding to phone and email inquiries
  • Investigating Advanced Ship Notice (ASN) or Electronic Data Interchange (EDI) discrepancies and working with internal teams to resolve issues
• Coordinate with Supply Chain and Distribution teams on product availability and shipment timelines
• Generate and distribute daily sales, inventory, and backorder reports for senior leadership
• Manage product allocations, including short-dated and backordered products, and facilitate approvals for drop-ship requests
• Handle customer claims related to overages, shortages, returns, and related issues

This is not an exhaustive list of all responsibilities, duties, skills, efforts, or requirements associated with the role. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned with or without notice.

• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications
• Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues at all levels
• High attention to detail and a commitment to accuracy, particularly when working in a fast-paced environment
• Excellent organizational and time management skills, with the ability to balance multiple priorities and meet deadlines
• Patience, professionalism, and a customer-focused approach when handling complex or sensitive situations
• Ability to build positive working relationships and collaborate effectively across departments and with external customers
• Resourceful problem-solver who can think through challenges and identify practical solutions
• Quick learner who is comfortable navigating new systems, processes, and business requirements
• Maintains a professional, optimistic outlook and works well as part of a collaborative team
• Positive attitude with a willingness to contribute, collaborate, and support team success
• Adaptable and flexible, with the ability to adjust to changing…