Field Application Engineer

Essential Job Functions:

• Process import documents: receive invoices, prepare customs materials, generate labels, follow-up shipment status with carriers

• Enter purchase orders and plan data in sales and production computer systems, issue receiving instructions to warehouse

• Monitor and maintain computerized records related to purchasing activities closely

• Ensure a steady supply of assigned products, including performing purchasing work, coordination a flow of inventory.

• Participate in vendor relationship management, identifying cost-saving opportunities to support the company’s profitability goals

• Notify sales department of stock status and handle inquiries about availability, follow up delayed orders and expedite with factory

• Assist in planning inventory against demand forecasts

• Prepare monthly activity summaries

• Notify sales department of stock status and handle inquiries about availability, follow up delayed orders and expedite with factory.

• Support customer service representatives in serving current and potential customers: answering telephone and email inquiries, preparing price and availability quotes, entering orders and forecasts, issuing shipping instructions and resolving customer issues, maintain customer records

• Working with sales, engineering, customer service and warehouse team, meet customer requirements, resolve customer concerns, expedite shipments, handle return requests etc.

• Perform other related duties as assigned

3.

JOB QUALIFICATIONS:

1) Knowledge

• Customer service, including customer needs assessment, and meeting quality standards for services

• English language structure and content, including the meaning and spelling of words, rules of composition and grammar

2) Skills

• Active Listening:
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

• Speaking:
Communicating with others to convey information effectively

• Writing:
Communicating effectively in writing as appropriate for the needs of the audience

• Reading Comprehension:
Understanding written sentences and paragraphs in work related documents

• Time Management:
Managing one’s own time and the time of others

• Organization:
Maintaining order with planning, prioritizing and balancing highly varied activities, electronic data and hard-copy materials

• Critical Thinking:
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

3) Computer Skills:

• Email Communication, Microsoft Office Word and Excel

4) Educational/

Experience:

• High Scholl Diploma or equivalent required

• An Associate’s Degree or Bachelor’s Degree preferred.

• At least 1 year of experience working in a sales office, purchasing, or customer service environment required