Lead Management and Program Analyst

• Monitors operating programs and activities supporting compensation and pension benefits and services provided to veterans, their dependents or beneficiaries. Works in close cooperation with other elements of VBA as it relates to Veterans benefits.
• Recommends objectives and operations for new and existing programs between Department of Defense and VBA within the scope of the process development activity. The incumbent serves as a historical research consultant when new information is released from agencies that may have an impact on the veteran population filing claims. Provides procedural background to other agencies regarding VBA work processes and how to integrate VBA and the other agencies' information systems to provide a seamless transition for Service members from active duty to potential entitlement to VA benefits.
• Evaluates and recommends reduction of the duplication of effort that exists between VBA and other agencies. This includes but is not limited to the areas of disability evaluation, information gathering and exchange, service verification, and defense finance and accounting record information.
• Plans and develops activities and program initiatives designed to enhance VBA CS delivery. This includes developing and interpreting policies, devising alternatives and adopting procedures necessary to allow management to implement program decisions or changes. Serves as a liaison with field personnel and CO officials on matters dealing with the interaction of federal agencies and CS procedures.
• Researches customer service practices, evaluates performance in meeting customer service standards, and makes recommendations for improving service delivery and plans strategies, activities or other initiatives to increase customer satisfaction.
• Evaluates suggestions presented by field station personnel and recommends for approval/disapproval depending on the relationship of the suggestion to progran1 objectives, current guidelines, effective personnel utilization and cost analysis of implementation.
• Undertakes long- and short-range research and studies program activities within the CS Service to support the organization's business goals and objectives. am activities within the CS Service to support the organization's business goals and objectives. Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources such as Internet tools, manuals, and other reference material. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization, conducts investigations of evidence involved in resolving appealed cases and special interest cases.
• Conducts program evaluation and training visits to field stations to assist in improving operations and to identify areas where program directives require modification. Recommends appropriate corrective actions to improve noted deficiencies.
• Prepares for and gives oral presentations to various audiences within CS Service, VBA senior management, department level executives and outside agencies. Develops PowerPoint presentations covering highlights of new material and providing practical applications and examples.
• Prepares clear and concise documents. Assists in developing and updating procedural guidance for distribution to field offices. Drafts manual change requests, writes briefing papers, and answers Congressional and external stakeholder inquiries. Researches veteran-specific issues and prepares all necessary administrative materials, correspondence, and justifications detailing reasons for decisions.
• Represents the Assistant Director in meetings or conferences within VA, at other Government agencies, and with representatives of service, civic, and fraternal organizations and has the authority to speak for and commit the Assistance Director to courses of action involving established policy or resource expenditures.
• Serves as an advisor and consultant to the supervisor on precedent determinations involving decisions on individual cases and national issues relating to technical, regulatory, procedural, and operational aspects of the Compensation program. The incumbent may act for his/her immediate supervisor when called upon to do so.
• Performs other duties as assigned.

Full time, Monday through Friday, 8:00 am - 4:30 pm.

Not available

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