Regional Director, Patient Access Services

Overview

Regional Director, Patient Access Services – Hackensack Meridian Health (HMH). This role provides oversight, guidance, and communication across the enterprise for Patient Access operations. The position collaborates with stakeholders and leadership to establish and lead a multichannel patient engagement vision and comprehensive access across the system. Responsible for developing patient access policies in collaboration with regulatory and compliance teams and overseeing scheduling, pre-registration, registration, insurance verification, financial clearance, capacity management, data integrity, and training.

A key leader who promotes teamwork, drives innovation, and serves as a role model for creative problem solving.

• This position can be hybrid; a combination of on-site and off-site responsibilities.
• Lead scheduling, pre-registration and registration processes to ensure accurate patient information and seamless access to care. Collect co-insurance, co-payments, or provide estimated out-of-pocket costs where applicable.
• Manage enterprise-wide cash collections, reconciliation of point-of-service collections, and quality assurance in training development.
• Establish and monitor front-end processes, including audits and feedback loops for front-end errors, preventable denials, estimates, and collections.
• Oversee enterprise-wide training for internal and external customers related to front desk operations and EMR management/upgrades.
• Articulate a clear vision for Access Services and PFS Team operations aligned with HMH’s mission and values; assess environmental trends and opportunities; develop succession plans; and communicate effectively to achieve goals.
• Review clinical performance of providers annually; advise on referrals to specialists; ensure provider credentials are complete and current.
• Identify growth opportunities and optimize department strengths for organizational benefit.
• Adhere to HMH organizational competencies and standards of behavior.
• Other duties and/or projects as assigned.

• Bachelor degree in Business Management or related health field.
• Minimum of 8 years experience in front end revenue cycle.
• Minimum of 5 years of progressive management experience.
• Demonstrated experience with IT functionality.
• Excellent written and verbal communication skills.
• Strong analytical skills and attention to detail.
• Ability to maintain high morale in the workplace.
• Ability to train team members and provide direction as needed.
• Proficient computer skills including Microsoft Office and Google Suite.

• Masters degree in Business Management or related health field.
• Project management experience.

Minimum rate of $ Annually. HMH is committed to pay equity and transparency for our team members. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting and does not reflect the full value of our total rewards package. The starting rate of pay is informational and not a guarantee of a specific offer.

Pay may vary based on factors including experience, education, certifications, location, and other non-discriminatory factors. Benefits are provided as part of the compensation package.

Hackensack Meridian Health (HMH) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, disability, marital status, or status as a protected veteran.

Hackensack Meridian Health is a Mandatory Influenza Vaccination Facility. We may share the resume with other areas of the Hackensack Meridian Health network that have openings matching your skills and experience.