Non-Emergency Dispatcher

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Performs dispatch functions on behalf of the EMS department(s). Coordinates non-emergency transportation requests including wheelchair and BLS non-emergency transportation. Responsible for efficiently and accurately managing incoming and outgoing telephone and radio communications. Acts as a liaison between EMS and those requesting EMS services, such as case managers, social workers, and other facility representatives. Validates requestor information and associated documentation (e.g., PCS forms) and follows up timely on discrepancies.

Provides dispatch to EMS department units, and interacts with EMS crews. Communicates effectively with requestors, including updates regarding scheduling, delays, and other relevant information. Escalates concerns and conflicts to the chain of command promptly. Performs all other duties assigned by leadership.

• High school diploma, general equivalency diploma (GED), and/or GED equivalent program.
• Minimum of 1-year customer service experience in a health care setting.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

• Experience working with case managers and insurance providers.
• Customer service experience or 1 year of dispatch experience.

• AHA Basic Health Care Life Support HCP Certification within 6 months of entering position.
• Basic Tele-communicator Certification within 1 years of entering position.