Housekeeping Supervisor; Position

HOUSEKEEPING SUPERVISOR (HOURLY POSITION)

Join to apply for the HOUSEKEEPING SUPERVISOR (HOURLY POSITION) role at Friend well Group of Companies

As a Housekeeping Supervisor/Inspector, you will be essential in maintaining the cleanliness and overall presentation of our establishment, ensuring a welcoming environment for guests. Reporting to the Housekeeping Manager, your core skills in cleaning, floor care, and hospitality will be vital in overseeing housekeeping operations. Your experience in hotel settings and janitorial practices will enhance team performance and guest satisfaction. With a focus on customer service and effective communication in English, you will lead a team to uphold high standards of cleanliness and service excellence.

• Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
• Work with and train room attendants to ensure daily tasks are completed in a timely and accurate manner.
• Inspect housekeeping carts and closets to ensure that they are properly stocked.
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to house porter.
• Maintain cleanliness of hotel hallways, stairwells and elevators (vacuum/carpet exaction).
• Support room attendants by cleaning and stripping guest rooms as needed.
• Communicate with the Front Office staff of any housekeeping delays or issues and make necessary changes to room status.
• Fill out work order tickets as needed and ensure unacceptable rooms are not released back to inventory until items are addressed.
• Perform open and closing procedures for the housekeeping department in the absence of the Executive Housekeeper and/or Housekeeping Supervisor.
• Provide support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations.
• Provide support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks.
• Performs any other duties as requested by supervisor.
• Training of new hires.
• Assist with opening and closing the house, month end inventories and all other duties when needed.
• Customer Service experience is a must.

• 3 years of housekeeping room attendant experience; or equivalent combination of education and experience.
• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Ability to meet standards of appearance.
• Can communicate well with guests.

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Friend well Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.

Mid-Senior level

Full-time

Management and Manufacturing