Helpdesk/Customer Care
Job in
Edison, Middlesex County, New Jersey, 08818, USA
Listed on 2025-11-25
Listing for:
Paradigminfotech
Full Time
position Listed on 2025-11-25
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job DescriptionThe following skillsets are required:
- Experience with BI tools in a Customer Care or Helpdesk environment
- Working with various TMS tools
- Data Analysis experience in discussing reporting requirements and creating reports
- Experience with Zendesk / Good Data is useful
- Proficient in MS Excel, creating reports, working with pivots and macros
- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required
Experience Level: 5 + years, with 2 - 3 years in a Customer Care / Helpdesk environment
QualificationsAll your information will be kept confidential according to EEO guidelines.
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