Unified Communications; Uc Engineer - Digital Technology Services

Unified Communications (UC) Engineer I – Digital Technology Services

Location:

Hackensack Meridian Health – Edison, New Jersey

Requisition #:

Shift: Day
Status:
Full Time with Benefits

Digital Technology Services (DTS) Unified Communications (UC) Engineer I is responsible for analytical tasks and activities associated with the organization’s voice communication infrastructure as part of the Hackensack Meridian Health (HMH) UC Team. The scope of responsibility includes, but is not limited to, configuration, deployment, testing, maintenance, monitoring and troubleshooting of telecommunications network components to provide secure, highly‑available services for local and remote locations.

Duties also entail quality assurance and testing of transmission mediums and infrastructure components. The role primarily works under direct supervision, handling basic issues and problems and referring more complex issues to higher‑level staff.

Travel may be required to other HMH facilities throughout New Jersey.

• Follow direction to assist with implementation and testing of new UC solutions and technologies.
• Support and maintain UC infrastructure including Cisco Networking components, Contact Center and VoIP technologies.
• Work closely with HMH team members, DTS support teams and vendors to resolve incidents in a timely manner.
• Handle basic service requests and provide training and user guides to customers as needed.
• Contribute to the documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, job aids and user guides.
• Participate in project management activities as assigned.
• Participate in the UC On‑Call program.
• Other duties and/or projects as assigned.
• Adhere to HMH organizational competencies and standards of behavior.

• Bachelor’s degree in IT, Computer Science, Management Information Systems, or related field; an applicable technical certificate; or equivalent work experience may be accepted.
• Minimum of 3 years progressive experience in Unified Communications/PBX user administration and data communications installation.
• Hands‑on experience and proficiency with the following technologies and systems:
• Cisco IP Phones
• Cisco Communications Manager (CUCM)
• Cisco Jabber
• Cisco Unity Connection (CUC)
• Cisco Instant Message & Presence Server (IM&P)
• Cisco Contact Center Express (UCCX) (CUCM integration and base configuration)
• Cisco IOS Gateways with MGCP and SIP
• SIP Trunking
• Cisco Unified Survivable Remote Site Telephony
• Cisco Mobile & Remote Access
• Detail oriented, strong analytical thinking and problem‑solving skills.
• Excellent written and verbal communication skills.
• Proficient computer skills, including Google Suite platforms.

• One or more years of prior experience in an IT related discipline.
• Healthcare experience.
• Cisco Certified Network Professional (CCNP) Collaboration.
• Information Technology Infrastructure Library (ITIL) 4 Foundation certification.

Minimum rate of $82,513.60 annually.
HMH is committed to pay equity and transparency. The posted rate is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate.

The base compensation determined at the time of the offer may be different from the posted rate of pay based on a number of non‑discriminatory factors, including but not limited to:

• Labor Market Data:
  Compensation is benchmarked against market data to ensure competitiveness.
• Experience:
  
  Years of relevant work experience.
• Education and
  
  Certifications:
  
  Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills:
  
  Demonstrated…