Junior Help Desk Technician

Home City, Inc. represents three generations of experience with the highest quality fine textiles. What began as a small tailoring operation became an international business bringing the best in luxury fabrics to both customers and retailers. We slowly expanded our products to include sheets, comforters, pillows, towels, robes, and duvets. And throughout the years we’ve successfully maintained the best pricing in the industry.

Home City, Inc. is headquartered in Edison, NJ, but we operate from other offices in the United States, as well as in Egypt, China, and India. And while we have a lot more than a single sewing machine these days, we’re still driven by the artistry and craftsmanship my mother fell in love with all those years ago.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. You will be responsible for internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. During down time we would like the candidate to be able to assist with basic website updates across two websites.

Note:

This role will not be a full time IT support. It will only require 40-50% of your time in a week. The rest of the time you will be submitting products on the website or other assigned duties.

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Maintain DHCP and assign IP addresses
• Perform timely workstation hardware and software upgrades as required
• Maintain a directory of phone extension assignments
• Monitor Server issues and repairs
• Call service providers if repairs cannot be handled such as loss of internet, dial-tone, etc.

Listing of new products on the website and ad hoc site improvements as needed.

Qualifications

• Bachelor's degree from a 4 year college
• 2-3 years’ experience in Desktop support
• A general understanding of networking topologies, troubleshooting connectivity, WAN/LAN, VPN, and wireless communication methods
• Must be able to multitask and work independently
• Needs professional presence, customer service, and communication skills
• A+ Certification, Network + Certification, or associate’s degree in a related field

HTML and web services are a strong plus.

Please provide the following

• Examples of work

All candidates must be within local commuting distance of our Edison, NJ office. No remote candidates will be considered. All your information will be kept confidential according to EEO guidelines.