Clinical Data Analyst

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Main Duties:

• Provide support for internal and external customers
• Manage work requests that describe particular issues, software bugs or customer problems
• Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
• Provide general process analysis and make recommendations for improvements
• Participate in weekend on-call rotation for critical issues escalation
• Distinguish between application database, operating system, network, and hardware problems and properly taking ownership of issues through to resolution
• Present complex technical information to non-technical audiences
• Provide accurate and complete problem resolution documentation for future reference and management reporting
• Take part in the creation and maintenance of knowledgebase data
• Continually increase subject matter knowledge on our products
• Interact with other teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls
• Reproduce technical problems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients

Skills/Requirements:

Required:

• Bachelor’s degree preferably in Computer Science, Information Systems or Life Sciences
• Experience in the Pharmaceutical / Healthcare/Clinical industry a strong plus
• SQL Server specific work experience (minimum 3 years)
• Basic experience with C#, Visual Studios and ASP.NET
• Sound analytical, organizational and planning skills and the ability to achieve multiple team and customer objectives independently and in a deadline-sensitive fashion
• Superior organization and communication skills, both verbal and written
• Experience with application de-bugging
• Ability to work independently but with a team-focused approach within multi-disciplinary teams and quickly adapt to job requirements changing on an ad hoc basis
• Total commitment to quality and attention to detail
• Seasoned analyst with a proven record of satisfying clients.
• Is a reference point for the entire team on various application topics and is able to resolve most of the items escalated from the first/second line support.
• Customer focus and a proven pro-active approach, ability to understand and define customer needs quickly and effectively

Preferred:

• 1-3 years experience working in a regulated environment
• Clinical Industry experience
• Basic experience with MySQL
• Basic experience with Ruby, Java and HTML code