Help desk analyst

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Location:

Edison, NJ

Skillsets

Required:

- Experience with BI tools in a Customer Care or Helpdesk environment
- Working with various TMS tools
- Data Analysis experience in discussing reporting requirements and creating reports

- Experience with Zendesk / Good Data is useful
- Proficient in MS Excel, creating reports, working with pivots and macros
- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required

Experience Level:
- 5 + years
- 2 - 3 years in a Customer Care / Helpdesk environment

Duration: 6 months

Start date:

ASAP

Note:

The qualifications are identical to the skillsets required in the job description.

All your information will be kept confidential according to EEO guidelines.