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IT Support Cybersecurity

CyberArk Sr. Build and Support​/Ops Lead

Job in Edison, Middlesex County, New Jersey, 08818, USA
Listing for: TechDigital Group
Full Time position
Listed on 2026-01-03
Job specializations:
  • IT/Tech
    IT Support, Cybersecurity
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: CyberArk Sr. Build and Support / Ops Lead
Cyber Ark Sr. Build and Support / Ops Lead

Following will be Cyber Ark Sr. Lead responsibilities:

  • Work on EFTPS Build activities.
  • Target System on-boarding.
  • Single Point of Contact for support services.
  • Lead the complete operations team on technical front.
  • Respond to emails for any advisory task.
  • On-call support with the aligned support team member.
  • Debugging issues.
  • Provide onsite support for Major/Minor upgrades.
  • Perform RCA's.
  • Conduct DR Failover drills.
  • Define any new policies in the PAM Solution.
  • Break glass password retrieval.
  • Update documentation as required.
  • Manage new server Account Addition/Deletion for existing types of integrations.
  • Add users to the group and open firewall port requests.
  • Troubleshoot operational issues such as:
  • Authentication Failure (LDAP user's/application Internal users like appuser and gwuser).
  • End point target server connectivity issues.
  • Password change/verification failures on:
  • Scheduled tasks.
  • OS (Windows/Unix/Database) level Login accounts.
  • PAM Daily scheduled backup failures.
  • DC to DR data replication failures.
  • PAM Email notification related configuration.
  • In unforeseen events or if issues are not resolved via L3 team, log PAM support tickets with OEM and follow up for timely resolution.
  • Perform drills related to:
  • DC-DR.
  • DR-DC Fall-back.
  • Vault Restoration.
  • Business continuity with DR environment.
  • Manage policies configured in the PAM solution.
  • Create new policies.

    • Consider up to 50 target systems consisting of:

    • 25 Linux (Multiple Flavors).
    • 10 Windows.
    • 15 Network or security devices.

    Build and Test Framework:

  • New Server On-boarding.
  • User/Admin Provisioning process for least privilege usage.

    • Create standard operating procedure documents to guide the onboarding of remaining systems.

    Reporting & Platform Maintenance:

  • Response to performance alerts and warnings.
  • Log monitoring and analysis per instance.
  • Coordination with other resolver groups per instance.
  • Trend analysis.
  • Knowledge Management.
  • Health Monitoring Check-up.
  • Continuous Service Improvement.
  • Impact analysis reports as required.
  • Reporting:
  • ITSM Reporting.
  • Performance Reporting:
  • Executive Reporting.
  • Adhoc Reports.

    • Ticket Management:

  • Incident Management.
  • Service Request Management.
  • Problem ticket Management.
  • Resolve Problems or liaise with Cyber Ark or Infrastructure teams for resolution.
    • #J-18808-Ljbffr
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