Solutions Specialist

Arctera helps organizations protect, govern, and derive intelligence from their most critical data by enabling compliance, reducing risk, supporting investigations, and maintaining business resilience. The Account Technology Strategist (ATS) team brings that value to life by serving as the customer's strategic technology partner, connecting Arctera's capabilities to business outcomes and guiding customers from solution strategy through adoption, value realization, and growth.

• Support Net New customer acquisition across the Americas and International markets, partnering closely with Sales and Solutions Architects throughout the opportunity lifecycle.
• Bring strong Compliance, Fin Tech, and Reg Tech domain expertise into customer conversations, helping prospects connect regulatory and business challenges to technology solutions.
• Conduct discovery with Compliance, Legal, Risk, Surveillance, Information Governance, and Technology stakeholders to understand business requirements, regulatory challenges, existing processes, and desired outcomes.
• Translate customer requirements into compelling Arctera use cases and solution narratives that demonstrate measurable business and compliance value.
• Deliver tailored product demonstrations that go beyond features and show how Arctera can address specific customer workflows, regulatory requirements, and business outcomes.
• Design, configure, and execute trials and Proofs of Concept (POCs) with clearly defined objectives, success criteria, and outcomes that help advance opportunities toward technical closure.
• Serve as a subject‑matter expert for use cases involving communications compliance and surveillance, archiving, eDiscovery, investigations, information governance, and related compliance workflows.
• Partner with the Solutions Architect on complex opportunities, providing deep domain and product expertise while the Solutions Architect owns the broader technical architecture and solution strategy.
• Identify and address product, workflow, compliance, and technical objections that could prevent or delay an opportunity from progressing.
• Support competitive opportunities by clearly articulating Arctera's capabilities, differentiation, and value in the context of the customer's requirements.
• Support RFP/RFI responses, particularly for questions involving product capabilities, compliance use cases, workflows, regulatory requirements, and technical functionality.
• Engage with prospects ranging from practitioners to senior stakeholders, including Compliance Officers, Heads of Surveillance, Legal, Risk, CIO/CTO organizations, and technology teams.
• Support partner‑led Net New opportunities by providing solution expertise, demonstrations, technical enablement, and assistance with customer evaluations.
• Maintain strong knowledge of evolving financial‑services regulations, compliance practices, Fin Tech/Reg Tech trends, and emerging technologies, including the application of AI to compliance, surveillance, investigations, and risk.
• Maintain deep knowledge of the Arctera portfolio and continuously develop expertise in new capabilities, integrations, use cases, and product innovations.
• Capture competitive intelligence and field feedback and provide structured input to Product Management and Engineering regarding customer requirements, market trends, product gaps, and competitive capabilities.
• Develop reusable demo scenarios, industry use cases, POC frameworks, technical content, competitive playbooks, and enablement materials that improve the effectiveness and scalability of the broader pre‑sales organization.
• Collaborate across Sales, Solutions Architecture, Product, Engineering, Marketing, Partners, and other teams to improve Arctera's ability to…