Customer Operations Coordinator

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OPERATIONS:
Corporate Full Time Edison, NJ, US

Salary Range: $60,000.00 To $70,000.00 Annually

About Us

Unity. Loyalty. Advancement. Charity. It’s what drives United Legwear & Apparel Co. to be the best global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Founded in 1998 by Isaac

E. Ash to make the very best legwear on the market, ULAC is an industry leader offering a full range of products for babies, kids, teens, and adults. We strive to sell our products at affordable prices for families. Hard work and exponential growth year on year has transformed ULAC into a global apparel and accessories company.

At ULAC, The Customer Operations Coordinator is responsible for processing and managing all shippable customer orders within the ERP system, including both EDI and manually entered orders. This position serves as a key liaison between Sales and Operations, ensuring orders are accurately processed, monitored and managed throughout the fulfillment process.

The Coordinator works closely with Sales to review and resolve order-related issues identified through daily reporting, including late production, inventory shortages, delayed containers and other exceptions that may impact customer orders and shipping deadlines.

This position requires ongoing coordination with the Import team to monitor container tracking, arrival schedules and receiving, as well as close communication with the Warehouse and Shipping teams to address shortages, coordinate work orders, manage routing requirements and ensure orders ship on time.

The Coordinator is expected to take ownership of outstanding order issues, proactively identify potential delays, communicate with the appropriate departments and drive issues through resolution. The overall responsibility of this role is to maintain visibility of open orders and ensure customer orders move efficiently from order entry through shipment.

• Process all shippable customer orders within the ERP system, including EDI and non-EDI accounts through manual order entry.
• Review and validate orders to ensure accuracy of styles, quantities, pricing, ship-to information and requested shipping dates.
• Manage daily inbound and outbound EDI processing, including error review, maintenance and resolution.
• Take ownership of order-processing exceptions and follow through to ensure issues are corrected before they impact order fulfillment.
• Monitor order activity and maintain accurate information within the ERP system.
• Maintain working knowledge of EDI transactions and order processing functions, including 850/860/816/855/997/856/810/846/753/754, SKU setup and direct import sales orders.

• Serve as the primary Operations liaison to the Sales department regarding order status, production delays, inventory shortages, late containers and other issues impacting open customer orders.
• Review daily Sales reports and proactively identify orders requiring attention, follow-up or resolution.
• Work directly with Sales to investigate order exceptions, communicate updates and determine appropriate resolutions.
• Take ownership of all outstanding issues and call-outs, ensuring they are communicated, assigned and followed through to resolution.
• Maintain the NSR report, ensuring open orders are accurately updated, dates are aligned and issues are properly documented.
• Proactively communicate potential shipping delays and order concerns to Sales and the appropriate internal departments.
• Maintain consistent follow-up on outstanding items rather than relying on other departments to identify or Escalate unresolved issues.

• Work closely with the Import team to monitor container tracking, arrival schedules and receiving status.
• Maintain visibility of incoming containers and proactively identify potential delays that may impact customer orders.
• Communicate container delays, revised arrival dates and receiving updates to Sales and internal departments.
• Coordinate order dates and follow-up activities based on updated container and inventory availability.
• Follow through on delayed containers and receiving issues to ensure inventory availability and customer order commitments remain aligned.

• Work…