Account Support Coordinator

Account Support Coordinator

Unity. Loyalty. Advancement. Charity. It’s what drives United Legwear & Apparel Co. to be the best global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Founded in 1998 by Isaac

E. Ash to make the very best legwear on the market, ULAC is an industry leader offering a full range of products for babies, kids, teens, and adults. We strive to sell our products at affordable prices for families. Hard work and exponential growth year on year has transformed ULAC into a global apparel and accessories company.

This is a contract position with the opportunity to transition into a permanent role.

The Account Support Coordinator serves as the primary liaison between Sales, Order Management, and Warehouse Operations, ensuring that customer orders are properly maintained, aligned with production and inventory availability, and shipped within required customer timelines. This position is responsible for actively monitoring open customer orders, maintaining accurate reporting, identifying potential shipping issues, and coordinating resolutions across departments. The ideal candidate is proactive, analytical, highly organized, and comfortable managing multiple priorities in a fast-paced wholesale distribution environment.

What You Will Do

• Collaborate with sales to maintain a clean and accurate open order file.
• Maintain and update daily open order reports to ensure order accuracy and visibility across departments.
• Monitor open orders against production schedules, inventory availability, and customer shipping requirements.
• Identify orders at risk of missing scheduled ship dates and proactively communicate potential delays.
• Review inventory availability against open customer orders to ensure quantities are aligned with actual on-hand inventory and expected receipts.
• Identify shortages, backorders, inventory discrepancies, and changes to expected in-stock dates; follow up until resolved.
• Serve as the primary point of contact between Sales and Order Management regarding open order status and customer requirements.
• Communicate order discrepancies, missing information, shipping changes, shortages, and other order-related concerns.
• Partner with Order Management to ensure orders are accurately maintained and processed in accordance with customer requirements.
• Coordinate with Sales on order priorities, shipping expectations, and necessary order adjustments.
• Act as the liaison with Warehouse Operations to monitor orders through the shipping process.
• Work with the warehouse to review pending shipments, identify delays, and resolve order-related issues.
• Monitor orders approaching or exceeding required ship dates and follow up on warehouse shortages, inventory discrepancies, and orders awaiting allocation or shipment.
• Communicate shipping status and potential delays to the appropriate internal departments.
• Maintain accurate reporting to provide visibility into open orders, inventory, production, and shipping status.
• Review reports for discrepancies, take ownership of follow-up, and escalate unresolved issues that may affect customer commitments or shipping performance.
• Identify opportunities to improve communication, reporting accuracy, and departmental workflows.
• Resolve sales and operational inquiries professionally and in a timely manner; maintain working knowledge of account logistics and retailer requirements.
• Perform other duties as assigned in support of company needs and operations.

What You Bring

• High School diploma and 3–4 years of experience in Account Support, Wholesale Operations, Order Management, or a related role, preferably within the apparel or wholesale distribution industry; or equivalent combination of education and experience.
• Strong understanding of open order management, inventory, production, and warehouse/shipping operations. Proficiency in wholesale operations, import processes, and distribution.
• Advanced Microsoft Excel skills, including VLOOKUP/XLOOKUP, Pivot Tables, filtering, sorting, and data analysis.
• Experience working with ERP systems and maintaining large volumes of order data.
• Self-motivated, analytical, detail-oriented, and organized, with strong follow-up skills and the ability to prioritize and multitask independently.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced, rapidly changing environment while maintaining a positive and professional attitude.
• Ability to identify issues, take initiative, and follow…