Director of Operations

Gaines & Associates, PC (GAPC) is a fast-growing CPA–CFO–Business Advisory firm serving lower‑and‑middle‑market clients nationwide. We are building a more vertical, operations‑driven organization and implementing a new internal workflow + profitability management system. We are seeking a Director of Operations to run day‑to‑day operations and drive execution excellence across our Tax, CFO/Accounting, and Advisory practices.

About the Role

The Director of Operations is responsible for ensuring that the firm’s work is planned, resourced, executed, and delivered with consistency and quality. This role runs the operational engine of GAPC—workflow, capacity, processes, and performance—and partners with practice leads to keep client deliverables moving efficiently.

This is a hands‑on leadership role for someone who has built or managed operations in a CPA, consulting, advisory, or professional services environment.

What You’ll Do

Operational Leadership

• Manage day‑to‑day operations across Tax, CFO/Accounting, and Advisory practices.
• Ensure client deliverables are properly scoped, scheduled, assigned, and completed on time.
• Run weekly operations meetings; monitor deadlines, bottlenecks, risks and workloads.
• Build and maintain capacity and utilization models.

Workflow & Systems

• Lead adoption and continuous improvement of our CRM and internal workflow & profitability systems.
• Ensure 100% of work is tracked with clear owners, due dates, and statuses.
• Standardize operational workflows, templates, and SOPs.

Process & Quality

• Implement and enforce SOPs across practices.
• Improve client onboarding workflows and delivery standards.
• Support practice leads in optimizing processes and managing resources.

Performance Management

• Track operational KPIs (on‑time delivery, utilization, throughput, errors).
• Provide performance and resource insights to leadership.
• Recommend and implement improvements to efficiency, staffing, and processes.

What You Bring

• 7+ years of operations or management experience in a CPA firm, CFO advisory, consulting, or professional services environment
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• Strong understanding of workflows in tax, accounting, and/or advisory services.
• Demonstrated ability to run operations, manage capacity, coordinate teams, and enforce process discipline.
• Experience with workflow/project management systems and data‑driven decision‑making.
• Strong communication skills and ability to work directly with partners and practice leaders.
• Bachelor’s degree in Business Administration, Accounting, Finance, Operations Management, Industrial Engineering, or a related field is required; MBA or related advanced degree preferred.
• Competitive salary with performance‑based bonus.
• 401(k) plan and comprehensive benefits package.
• Vacation/PTO.
• Continuing professional education and development support.
• Full‑time (40+ hours/week).

How to Apply

Please apply directly on Linked In with your resume and a brief cover letter (2–3 bullet points on relevant experience or wins) or send to  For more information about GAPC, please visit