Automotive Service Director
Listed on 2026-10-04
-
Management
Operations Management, General Management
Edison, United States | Posted on 10/01/2026
- Salary $ - $ per year
- City Edison
- State/Province New Jersey
- Country United States
Bell Audi is seeking an experienced Automotive Service Director to lead and oversee our Service and Parts operations.
This is a key leadership opportunity for a proven automotive professional who understands how to build high-performing teams, increase department profitability, improve operational efficiency, and deliver an exceptional customer experience.
The ideal candidate is a hands-on leader who can effectively manage people, processes, and performance while working closely with dealership leadership to achieve overall business objectives.
What You'll Do- Lead, mentor, and develop the Service and Parts teams
- Oversee the day-to-day operations of the Service Department
- Drive service sales, gross profit, productivity, CSI, customer retention, and overall department performance
- Monitor key performance indicators and identify opportunities for improvement
- Establish and maintain department goals, processes, and performance standards
- Review department financials, expenses, profitability, and operational performance
- Work closely with Service Advisors, Technicians, Parts, and dealership leadership
- Recruit, train, coach, and hold team members accountable to performance expectations
- Improve technician productivity, efficiency, and workflow
- Ensure a high level of customer satisfaction and service retention
- Help maximize opportunities for maintenance and repair recommendations
- Maintain a strong focus on operational efficiency and profitability
- Partner with dealership leadership to achieve overall business and financial goals
- Maintain a professional, organized, and high-performing service environment
- Proven experience as a Service Director, Fixed Operations Director, Service Manager, or similar dealership leadership role
- Strong understanding of automotive service department operations and profitability
- Demonstrated ability to lead and develop high-performing teams
- Strong knowledge of service department KPIs, productivity, gross profit, CSI, and retention
- Proven track record of improving service department performance
- Strong communication, leadership, organizational, and problem-solving skills
- Ability to work successfully in a fast-paced, high-volume dealership environment
- Import/luxury dealership experience strongly preferred
- Audi or European luxury automotive experience is a plus
- Professional leadership style with a strong focus on accountability and team development
$150,000–$200,000+ annually
, based on experience, qualifications, and performance.
This is an opportunity to take a leadership role with an established Audi dealership and make a direct impact on service operations, team performance, customer satisfaction, and profitability
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