Vice President of Operations

We’re looking for a strategic, results-driven operations executive to lead our warehouse and home delivery operations. The ideal candidate has deep expertise in distribution and last-mile delivery and a proven record of leading across multiple territories. You’ve helped business expand while keeping day-to-day execution disciplined. You think beyond today’s operation: you build long-range plans, delegate with clarity, develop strong leaders, and bring innovation to how work gets done.

This role requires regular on-site presence in expansion markets, including travel to other states and overnight stays. Over time, it offers the chance to grow into executive ownership of Store Operations and the Guest Experience Team.

Zero Hiring is partnering with a leading national home furnishings retailer to recruit a VP of Operations.

Our client is the #1 selling furniture brand in the world and the #1 retailer of furniture and bedding in the United States. With a growing multi-territory warehouse and home delivery operation, this is a rare opportunity to step into a senior executive seat at a company with genuine scale and continued expansion plans.

As an industry leader, they offer a highly competitive compensation package, including:

• Competitive Base Salary range between $200,000 and $230,000 annually, based on qualifications and relevant experience.
• Executive Incentive Program:
  Significant earning potential through an individual quarterly bonus based on performance and enrollment in the company’s Long-Term Incentive Plan (LTIP).
• 401(k) Program with a company match.
• Paid Time Off and Holiday Pay, including your birthday.
• Medical, Dental, and Vision Benefits starting as low as $25 a week.
• Referral Bonuses:
  Earn up to $1,000 for referring qualified candidates for open positions.
• Eligibility for the company’s Profit-Sharing Program, designed to reward disciplined execution, responsible growth, and shared company success through annual incentive payouts.

The VP of Operations is a strategic leader responsible for directing and optimizing the company’s warehouse and home delivery operations to ensure an on-time, damage-free delivery experience for every guest. Reporting to the CEO, this role is critical in driving efficiency, maximizing profitability and ensuring the seamless execution of the company’s strategic and growth objectives across multiple territories. The VP partners closely with the CEO and executive team to set operational direction, delegate with accountability, champion innovation and foster a culture of operational excellence and continuous improvement.

As the business grows, the VP of Operations is expected to evolve into executive ownership of Store Operations and the Guest Experience, partnering with Sales and Store leadership today and assuming full leadership of these areas as part of the growth within the role.

• Utilize LEAN principles to ensure continuous improvement in Operations. Create a zero-defect culture and elimination of waste to ensure that all KPIs are optimized. Fully leverage the building layout and design and maximize Pieces Per Hour, Returns and Productive Delivery Rate.
• Manage all aspects of warehouse Operations:
  Receiving, Returns, Maintenance, Recycling, Yard Management, Pick/Putaway, Product Preparation, Load Out, Inventory Control and Furniture Repair with operations managers.
• Champion Home Delivery and Customer Service Excellence.
• Manage inbound container and receiving flow.
• Oversee and lead operational safety standards and culture.
• Oversee and interact with 3rd Party Delivery Companies to ensure that all contractual obligations are being met and that excellent service standards…