Pet Groomer

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About Life at Pet Smart:
Pet Smart is focused on pets and people, providing a welcoming work experience that celebrates associates as their authentic selves.

Pet Smart’s Pet Stylist (Dog Groomer) engages with pet parents and pets while delivering positive experiences and best-in-class salon services. The role supports cleanliness and pet health and safety standards in the salon.

• Independently performs full menu of bath, brush and grooming services and standalone services (nail trims, teeth brushing, sanitary services) in accordance with Pet Smart’s standards and procedures.
• Recommends additional health and wellness solutions based on the pet’s needs.
• Responsible for the pet parent experience and outcomes conducted in person, over the phone and at the sales register.
• Greets pet parents, answers questions and assists with making salon reservations.
• Conducts appointment reminder calls, maintains client records and consults with pet parents on services offered.
• Performs check-in and check-out for grooming appointments, including paperwork and rebooking.
• Promotes opportunities to grow salon sales to meet sales targets and relevant salon metrics.
• Recommends, informs, and sells merchandise and services.
• Maintains high levels of cleanliness, sanitation and humane conditions for all pets in the grooming area.
• Responds quickly if a pet is identified as sick/injured and facilitates transport to a veterinarian when needed.
• Assists in other departments as required. Performs other duties as assigned.
• Participates in the culture of Belonging and Recognition and follows all Company Policies and Procedures.

• Prior grooming experience; or 6 months of experience in the Stylist in Training program with successful completion of Pet Smart’s Salon Academy training and safety certification, or passes the salon technical evaluation.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail and safety measures.
• Strong written and verbal communication skills.

• Stand, walk, and use hands to handle, feel, and operate tools; ability to reach with hands and arms; stoop, kneel, crouch; depth perception; reasonable accommodations available.
• Frequently lift and/or move up to 50 pounds; occasionally team lift and/or move more than 100 pounds.
• Exposure to a wet environment with pet hair, moving mechanical parts, live animals; noise levels can be moderate to high.

• Paid weekly
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Pay details:
Base pay rate or groom pay (percentage of grooming sales) depending on the role and store; pay will not be less than local minimum wage. This position is eligible for benefits as described by the company.

Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over 18 unless otherwise required by local or state law.

For applicants in certain locations, fair chance ordinances apply and will be considered as required by law.