Director– Client Partner

TTC is seeking an experienced Director – Client Growth Partner to lead and expand strategic enterprise accounts within the Retail and Consumer Packaged Goods (CPG) sector. This role focuses on driving year-over-year account growth by building trusted relationships with C-level executives, identifying new business opportunities, and delivering value-driven digital transformation and AI solutions. The ideal candidate will have a proven track record of managing and growing $20M+ enterprise accounts within a leading IT or professional services organization, along with strong commercial acumen, executive stakeholder management, and account expansion expertise.

Experience in Retail, CPG, Manufacturing, or Automotive industries is preferred, as well as the ability to collaborate across sales, delivery, and engineering teams to achieve measurable business outcomes.

Title:
Director – Client Growth Partner (CPG & Retail

Duration: Full-time

Location: New Jersey

Working Model: Remote with regular visits/travel to client office

Mode of Interview: Video

Must Have (Non-Negotiable

Must have IT Consulting and IT Sales Product experience

Must have CPG & Retail experience

Worked on long-term projects in the career

Account Growth & Farming

• Grow assigned portfolio by 15%+YOY
• Achieve revenue targets, in conjunction with the account's Custodian of Client Success, through
• Structured account planning
• Shaping CXO agenda
• Working with procurement
• Collaborating within Nagarro to identify and sell expanded offerings

CXO Engagement

• Act as a trusted advisor, leading strategic discussions with senior executives to align technology investments with business goals
• Establish and maintain a "seat at the top table for AI" in the managed account(s) in partnership with AI for Change advisors and capability leads

Value Creation

• Drive conversations around productivity improvements, operational efficiency, and cost optimization, leveraging digital and AI-enabled solutions
• Procure public testimonials and references from the client(s) about the quality of Clients work

Customer Intimacy

• Stay close to the client's business priorities, challenges, and transformation journey to proactively propose relevant solutions

Opportunity Management

• Collaborate with delivery and solution teams to
• Shape proposals
• Craft value propositions
• Position differentiated offerings

AI Advocacy

• Confidently use AI/GenAI terminology to articulate how modern solutions can transform customer business outcomes

Client Prese

• Maintain a regular onsite presence at the client location (minimum once a week) to foster deeper engagement and relationship-building
• Partner with internal practice, delivery, and sales teams to ensure client satisfaction and successful execution.

Qualifications

• Has at least 5 years of key account leadership or similar focused experience with a 20+ million account for a well-known professional services firm with a strong account expansion track record.
• Can credibly engage client CIOs, CTOs, CDOs, and business heads and build warm relationships.
• AI fluency in an industry context
  - Can hold a value-led conversation about AI transformation in at least one vertical.
• Deal shaping and commercial acumen
  - Can construct and defend a business case. Comfortable in procurement and legal negotiations
• Collaborative operator
  - Works constructively with engineering and capability teams and earns their trust and support. Low ego, high accountability.
• Skilled in market research, account segmentation, and identifying proactive growth opportunities within client portfolios.
• Domain expertise:
  Retail, Consumer Packaged Goods (CPG), Manufacturing, or Automotive