ServiceNow AI Architect Job Edison area,New Jersey USA,Software Development

We are seeking a Level 4 Service Now AI Architect (with experience in designing and developing the Now Assist based AI solutions) to lead solution architecture, design, and delivery for AI-enabled transformation solutions based on Service Now Now Assist platform. This is a hands‑on, client‑facing role requiring deep technical expertise across Service Now AI platform, Agentic AI, and enterprise integrations.

The role focuses on end‑to‑end architecture ownership for specific work streams or towers, working closely with clients, onsite stakeholders, and offshore delivery teams to enable intelligent automation and AI‑driven workflows.

Must Haves, (AT LEAST TWO)

1. Service Now NOW Assist,
2. SN AI Agent studio,
3. Agentic AI,
4. AI Control Tower,
5. Enterprise AI for Business use cases knowledge and experience

Key Responsibilities Architecture & Delivery Ownership

Drive the solution architecture and technical design for identified use cases with Service Now Now assist AI platform as the basis.
Build, deploy and operationalize Now Assist AI Agents and integrations using Service Now AI Studio.
Define (in coordination with customer) enterprise architecture vision for:
Agentic AI adoption
AI governance (AI Control Tower)
Lead multi‑tower transformation programs (ITSM, ITOM, ITAM) as required for AI enablement
Architect cross‑platform AI ecosystems:
Multi-agent orchestration (MCP, A2A)

Hands‑on Platform & AI Implementation

Implement and optimize Now Assist capabilities, including:
AI agent workflows and instruction tuning
Security and governance guardrails
Work extensively on:
Workflow Data Fabric
Automation Engine

Integration & Engineering Leadership

Design and guide implementation of integration solutions, including:

Workflow Data Fabric-based integrations
REST APIs and Scripted APIs
Enable cross‑platform AI integrations, connecting Service Now with:
AWS Bedrock
- MCP and Agent-to-Agent (A2A) frameworks

Delivery Leadership

Provide technical leadership to offshore teams, ensuring quality, scalability, and adherence to standards.
Review designs, code, and deployments to ensure best practices and performance optimization.
Collaborate with cross‑functional teams to deliver end‑to‑end solutions across service towers

Client Engagement

Act as a primary technical interface for client stakeholders
Primary interface for:
Delivery Director / Enterprise Architects
Leads:
Transformation roadmaps
Demos and walkthroughs

Core Technical Skills AI & Automation

Hands‑on experience with:
Service Now Now Assist (custom + OOTB skills)
AI Studio and AI Agent development
Working knowledge of:
Agentic AI patterns
AI orchestration and guardrails

Service Now Expertise

Strong hands‑on experience in:

ITSM, ITOM (Event Management)
CMDB, Discovery, Service Mapping
Platform workflows and Automation Pro
Deep understanding of Service Now platform architecture and extensibility

Integration & Data

Strong expertise in:
APIs and Scripted APIs
Workflow Data Fabric
Working knowledge of:
Knowledge Graphs

Preferred Skills

Exposure to AI Control Tower concepts
Experience with multi‑agent ecosystems (MCP, A2A protocols)
Integration experience with hyperscale AI platforms (AWS / Azure)
Familiarity with Service Now playbooks and Ansible integrations
Hands‑on Architecture Leadership – Designs and implements solutions, not just conceptual oversight
Proven track record in Service Now/Now Assist AI implementations and integrations
Delivery Ownership – Owns outcomes for a module/tower within a larger program
Technical Depth – Deep platform and integration expertise with the ability to troubleshoot and guide builds
Client Interaction – Confident engagement with mid‑level client stakeholders
Team (Leadership) – Guides offshore teams, ensures execution quality