Customer Service Representative - Oklahoma

Job Title: Customer Service Representative (CSR)
Reports To: Oklahoma County Board of Directors/Supervising Agent
FLSA Status: Non-Exempt;
Part-Time
Location: Edmond, OK

Pay Rate: $15/hour
*** valid property and casualty producer’s license required or obtained within the first 3 months of employment

Summary /

Purpose:

Provide clerical work and minor administrative and business detail.

Essential Duties and Responsibilities include, but not limited to:

• Provides insurance quotes and accepts insurance applications.
• Process changes to insurance policies.
• Interprets policies and explains insurance coverages & procedures.
• Assists with seeking new insurance business.
• Assists with the negotiation and selling of insurance products.
• Produce and forward insurance verifications for vehicles and certificates of insurance for Agent.
• Reads and routes incoming correspondence such as mail, fax, etc.
• Greets visitors and conducts to appropriate area or person.
• Act as liaison & point person for Oklahoma County and in all outside relations with various entities such as insureds, and the general public.
• Prepares outgoing mail and correspondence, including e-mail and faxes.
• Assist with answering phones and forward calls as necessary.
• Organizes and maintains file system, and files correspondence and other records.
• Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings.
• Makes copies of correspondence or other printed materials.
• Assist other staff in office with county duties as available

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs.
• Interpersonal Skills - Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions.
• Written Communication - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Able to read and interpret written information.
• Business Acumen - Understands business implications of decisions.
• Diversity - Shows respect and sensitivity for cultural differences;
  Promotes a harassment‑free environment.
• Ethics - Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support - Follows policies and procedures;
  Completes administrative tasks correctly and on time.
• Judgement - Displays willingness to make decisions;
  Exhibits sound and accurate judgment.
• Planning/Organizing - Prioritizes and plans work activities;
  Uses time efficiently.
• Professionalism - Approaches others in a tactful manner;
  Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality.
• Adaptability - Adapts to changes in the work environment;
  Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must have valid Property and Casualty CSR License, or obtainment of license upon employment.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
Mathemat…