Call Center Agent

Position: CALL CENTER AGENT

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Kirkpatrick Bank hires individuals who are committed to building long‑lasting relationships by delivering high quality customer service to all of our customers and within our communities. In return, Kirkpatrick strives to offer a competitive and comprehensive benefit package.

Shift hours

Monday – Friday 9:00 am to 6:00 pm

Kirkpatrick Bank offers the following benefits (subject to eligibility requirements)

• Company‑subsidized health and dental insurance for employees and dependents
• Health and dependent‑care flexible spending accounts, HSA account
• Company‑provided life insurance and long‑term disability
• Generous 401(k) match
• Paid sick and vacation days
• Wellness plan
• Employee banking products and services provided

Position Summary

Responsible for providing excellent customer support to individuals inquiring about various banking services. You will handle incoming phone calls and emails in a professional and efficient manner, ensuring customer satisfaction and resolving any issues promptly.

Supervisory Responsibilities

None

Essential Job Functions and Responsibilities

• Answer Customer Phone Calls and Emails:
  • Respond to incoming customer calls and emails promptly, providing support for various inquiries.
  • Review and respond to secure mail from customers through the online banking portal, ensuring accurate and timely resolutions.
• Debit Card Assistance:
  • Assist customers with debit card inquiries, including reviewing transactions, denials, raising limits, travel plans, card orders, and other general inquiries.
  • Guide customers through the process of activating new cards and resetting PIN numbers.
• Online Banking Support:
  • Assist customers with online banking inquiries, including login issues, resetting passwords, and unlocking accounts.
  • Provide guidance on how to enroll, navigate, and use online banking features.
• Bill Pay Assistance:
  • Support customers with Bill Pay‑related questions, including setting up payments, troubleshooting issues, and resolving problems.
• External Transfer and Zelle Support:
  • Assist customers with external transfer and Zelle inquiries, including enrollment, adding and managing recipients and setting up external accounts.
  • Review transactions to address any issues or denials, and guide customers on how to resolve them.
• Committed to Company Mission and Core Values

The above represents general responsibilities for the position. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications

Skills and Abilities

• Keyboarding skills
• 10‑key skills
• Strong organization skills and attention to detail
• Microsoft Office knowledge helpful, including Excel, Word and Outlook
• Good interpersonal skills and customer‑service skills a must

Education and Experience

• High school diploma or equivalent education
• Prior banking experience preferred
• Prior call‑center agent/representative experience preferred

Physical Requirements and Working Conditions

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times
• Professional office environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Kirkpatrick Bank is an Equal‑Opportunity Employer who offers EEO to all persons without regard to race, color, religion, age, marital or veterans status, sex, national origin, physical or mental disability or any other legally protected class.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Banking

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