Patient Service Representative

Overview

Patient Service Representative, Psych

Department:
Edmond

Position:
Patient Service Representative, Psych

Employee Category:
Non-Exempt

Reporting Relationship:
Practice Administrator

Attentiveness - Showing the worth of a person or task by giving undivided concentration.

Enthusiasm - Expressing joy in each task as I give it my best effort.

Joyfulness - Maintaining a good attitude, even when faced with unpleasant conditions.

Patience - Accepting a difficult situation without giving a deadline to remove it.

Punctuality - Showing esteem for others by doing the right thing at the right time.

Answers telephones, schedules appointments, obtains patient information, prepares chart for examination, and manages collections at patient check-out. Provides back-up and overflow coverage for Front Office Telephone Operator(s).

Primary Duties and Responsibilities:

• Receives patients at reception window.
• Obtains required information/documentation from patient at check-in.
• Obtains financial and family information and updates it for each patient on each visit including address, phone, insurance coverage, and DOB.
• Updates information and makes changes as necessary in the electronic medical records.
• Schedules appointments in electronic medical records.
• Posts charges and payments at the time of check-out for patient.
• Verifies any late or open balances and reminds patient of the outstanding balance.
• Calls billing assistance to help patient with balance owed questions.
• Accepts payments and ensures daily collections are secured.
• Balances daily transactions.
• Maintains order in waiting area; calls custodial staff as needed for assistance.
• Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
• Ensures office equipment is in good working order; notifies appropriate staff if problems arise.
• Accepts direction from the Practice Administrator or the Physician on staff.
• Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to care that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Supports the Triple Aim goals of improving care experience, health outcomes, and reducing costs.
• Exhibits personal integrity and ethical conduct; communicates openly and honestly; demonstrates leadership in the department and community; problem-solver with accountability.
• Performs other duties as assigned.

• Able to lift a minimum of 25 pounds.
• Able to sit for long periods of time.

Requirements, Special Skills or Knowledge:

• High School Diploma or GED.
• Legible handwriting and basic mathematical skills.
• Ability to work with the public.
• Ability to enter simple data and basic keyboarding knowledge.
• Able to communicate with patients and staff.
• Trustworthy handling confidential information.
• Ability to work in an active and stressful environment.
• Able to work with difficult patients from time to time.

• One or more years of clerical experience.
• One or more years of customer service experience.
• Bilingual – English/Spanish.

• Entry level

• Full-time

• Health Care Provider

• Hospitals and Health Care