Medical Front Office

Job Description

Next Care strives to be the leader in high‑access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent‑care clinic locations, we provide exceptional, affordable care across the country.

At Next Care, we constantly strive to provide the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high‑performance standards guide important clinical and business decisions, and are evident in our behavior, attitude and daily work.

Next Care Urgent Care is seeking an energetic, enthusiastic Medical Front Office Receptionist who thrives in a fast‑paced environment and loves working in a team. We want customer‑friendly, passionate employees who understand that patients and employees are our top priority.

The Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitoring patient flow, processing patients for discharge (including preparing charges, collecting payment, obtaining necessary signatures and issuing receipts) and:

• Obtain personal and insurance data from the patient and input information into the EMR system.
• Monitor the flow of patients, including placing patients into rooms as needed.
• Complete all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepare daily deposit, reconciliation, and daily statistical information.
• Ensure an adequate stock of front‑office supplies and proper functioning of equipment.
• Answer telephone utilizing quality customer‑service skills.
• Ensure patient waiting area and restrooms are clean and reflect a positive image of Next Care.
• Manage patient appointments scheduled via the Next Care website.
• Notify back office immediately of any urgent medical concerns a patient may be experiencing.
• Educate patients on services offered by Next Care for their current or next visit.
• Promptly notify the Clinic Manager of any patient or employee safety concerns.

The Medical Front Office Receptionist supports the organization with exceptional customer service, treating all patients with respect and dignity. They ensure the clinic and front reception area run smoothly, and patient flow and satisfaction remain optimum.

Minimum: high school diploma or equivalent. Having a Medical Administrative Assistant Certificate or equivalent is highly desired.

Next Care offers full‑time employees medical, health savings account, Next Care employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long‑term disability, short‑term disability, employee assistance program, critical illness, accident, legal, identity theft, and paid time off benefits. Employees of all statuses are offered 401(k) plan benefits. Employees in select positions may receive shift differential benefits. Benefits are offered per policy and plan rules.

Next Care