Registrar - Edmond Medical Center

Position Title:

Registrar - Edmond Medical Center - Wednesday - Saturday 12P - 9:30P

Department: Admitting

General Description: Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage.

• Interview patients at workstation or at bedside to obtain all necessary account information.
• Ensure charts are completed and accurate.
• Verify all insurance and obtain pre-certification/authorization.
• Calculate and collect patient liable amounts.
• Ensure that all necessary signatures are obtained for treatments.
• Answer any questions and explains policies clearly.
• Process patient charts according to paperwork flow needs and established productivity standards.
• Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions.
• Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information.
• Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule.
• Search Master Patient Index (MPI) completely and assign the correct medical code number. Notify Medical Records for any duplicate unit numbers.
• Verify insurance benefits and determines pre-certification status. If pre-certification is needed, call the insurance pre-cert department and initiate review or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.
• Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. Issue a Business Office letter to all patients according to policy.
• Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by a Managed Care Organization (MCO). Collect co-pays, deposits, and deductibles and documents collection status in the system and chart. Issue waivers for signatures when appropriate.
• Inform former patients or their representatives of delinquent accounts and attempt to obtain payment. Refer delinquent accounts to the Manager/Supervisor for further action.
• Receive and receipt payments from patient for services rendered. Prepare daily deposits and maintains the integrity of the cash drawer.
• Produce paperwork on each patient for distribution to appropriate departments. Align pertinent documents for establishing the patient’s medical record and financial file.
• Register and admit all patients after the other registration departments are closed. Route admission documents and forms to appropriate departments
• Price, key, and detail patient charges. Burst charts for distribution to physician’s billing service, medical records, ancillary departments, and the business office. Check for double charges on all accounts.
• Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents.
• Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action.
• Acknowledge, file, and send MOX messages via Meditech.
• Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests.
• Escort patient to his/her destination or refers patient to an available escort.
• Activate all pre-registered patients that have reported for services.
• Abstract patient charts once discharged for the ER and retrieves a patient Medical Record once they present to ER for treatment.
• Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements,…