College of Mathematics and Science - Technical Support Specialist

Overview

College of Mathematics and Science - Technical Support Specialist I

Location:

Main Campus - Edmond, OK

Position Type:
Staff, regular, full-time, hourly, non-exempt and benefit-eligible

Salary Range: $18.41 hourly

Work Schedule:

Typically 40 hours per week, Monday–Friday, 8:00am–5:00pm

• Provide technical support, troubleshoot, and resolve urgent technical issues; respond to help requests; identify and escalate complex issues to higher-level staff as needed.
• Install computer hardware, repair software, and run diagnostic programs; configure and install hardware or software supporting critical business needs.
• Install, maintain, and support personal computing devices and peripherals; assist with installation and rollout of new software packages, upgrades, and desktop hardware.
• Set up and connect peripheral equipment (printers, scanners); troubleshoot and resolve malfunctions.
• Receive and address service requests from end users or the help desk; maintain inventory of parts, track progress of service requests, and update ticketing systems; log repairs and services performed.
• Test software and hardware for usability and usefulness; write evaluation and recommendations for management; develop training materials and user manuals; provide user training materials.
• Work under general supervision; handle moderately complex issues and refer more complex ones to higher-level staff.
• Maintain a moderate working knowledge of the subject matter.

• Support IT operations of the College of Mathematics and Science; work with student employees; maintain the college's equipment inventory.
• Maintain image servers and deployment software; move and set up computer workstations; manage faculty and student users of virtual desktop infrastructure.
• Operate and maintain large format printers; provide first-line technical support for faculty, students, and staff in classrooms, labs, and offices; support college events.

• Requires a general education or vocational training or equivalent combination of education and experience.
• Preferred:
  Experience with Windows Server administration, Active Directory, Linux, and networking.
• Knowledge/Skills/Abilities: ability to follow instructions, work in a team, read and comprehend instructions, communicate effectively in written and verbal form, provide excellent customer service, analyze and solve system problems, self-motivated, detail-oriented, able to work with little supervision, and quickly learn software and operating environments; ability to clearly document problems and solutions.

Reasonable accommodations may be made, pursuant to ADA requirements, to enable individuals with disabilities to perform essential functions.