PrairieFire Coffee General Manager

As the premium provider of coffee, tea, and beverage products since 1960, Prairie Fire Coffee continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior service.

As a General Manager, you'll be the driving force behind the dealership, steering the entire operation towards success by fueling growth, maximizing profitability, and delivering an exceptional customer experience. This role blends strategic leadership with hands‑on management, inspiring high‑performing teams across sales, service, and operations to exceed goals, build lasting customer relationships, and elevate the dealership’s reputation in the community. It’s about more than just running the business - it’s about setting the pace, shaping the culture, and turning everyday transactions into standout experiences.

Why you’ll love working here:

• We offer a full-time, Monday-Friday work schedule.
• You’ll receive paid time off (PTO) at a generous accrual rate.
• We’ll make sure you stay connected and equipped with a company cell phone, computer, and iPad to perform your role.
• Whether you’re at the dealership or on the go, we supply all necessary office materials and electronic tools for your convenience.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• As applicable per company policy, we offer our General Managers an IRS compliant mileage reimbursement plan made easy with our company approved mileage tracking app.
• We’re a stable and growing family‑oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

What you’ll do:

Drive team success:

• Acts as a culture champion, modeling leadership behaviors that align with company values and drive positive team dynamics.
• Maintains a working knowledge of all business functions to provide leadership support where applicable.
• Efficiently runs meetings by preparing and sharing clear agendas in advance, keeping discussions focused, and managing time effectively.
• Conducts regular performance evaluations to foster employee success and engagement.
• Educates team members on the Hall’s Scorecard metrics, and aligns dealership priorities.

Ensure customer retention:

• Leads the ongoing improvement of all customer service functions by tracking key metrics, identifying trends, and implementing solutions that enhance service quality.
• Oversees customer quit/reduction analysis, using data insights to proactively address concerns and reduce attrition.
• Monitors and leverages Voice of the Customer (VOC) feedback to guide strategic decisions, elevate satisfaction, and strengthen customer loyalty.

Provide end‑to‑end business support:

• Oversees all aspects of product, service, and equipment availability to support seamless operations across all departments.
• Maintains optimal inventory levels to ensure timely fulfillment of customer needs and uninterrupted route performance.
• Monitors product movement, equipment usage, and service trends to proactively address gaps, improve profitability, and support sales growth.
• Oversees all route employee work practices and evaluations, route completion, and weekly route paperwork review, through the necessary channels.

Act as a brand growth champion:

• Collaborates with the Area Manager and corporate marketing to execute regional campaigns, promotions, and community engagement strategies.
• Tracks marketing ROI and sales pipeline progress to identify high‑impact strategies and course‑correct when needed.
• Oversees lead activities and sales activities for all applicable sales reps, ensuring sales goals set out by the Area Manager are met and exceeded.
• Drives dealership financial performance with full P&L oversight, ensuring profitability and alignment with forecasts.
• Works with leadership to manage budgeting and financial planning, ensuring goals are met while adjusting strategy as necessary.
• Analyzes financial reports to guide operational decisions, identify cost‑saving opportunities, and improve…