Supervisor Communication and Records - Department of Public Safety

Supervisor Communication and Records - Department of Public Safety

Join to apply for the Supervisor Communication and Records - Department of Public Safety role at University of Central Oklahoma

Regular, full-time, hourly, non-exempt and benefit-eligible staff position. For more benefit information visit Why Work at UCO?

The hourly rate is $19.72 which translates to $41,017.60 per year.

Position typically works Monday-Friday from 8am-5pm in-office at UCO’s main campus in Edmond, Oklahoma, possible shift work.

The Emergency Management Unit is a subdivision of the Department of Public Safety. This position will work and provide support to the university's Police Department and Emergency Management Unit.

The Communications/Records Supervisor is responsible for ensuring top tier execution of Communication Center functions by elevating the proficiencies of assigned staff and managing relationships with various customers. This role entails being a driving force for enhancing customer service, improving efficiencies and execution, and collaborating with Public Safety team members to identify strategic outcomes for the improvement of all department functions.

• Communicating strategic priorities to staff and driving improvement initiatives.
• Serving as a leader in a highly functioning department with ability to unlock full potential of assigned staff.
• Development of efficient procedures, guidelines, and workflows for operating a Communications Center.
• Effectively utilize data and intelligence to enhance decision making and maintain components to ensure a continuous operational Communications Center.
• Remain organized and engaged with staffing administrative duties while identifying solution-based opportunities to sustain critical functions.

This position is deemed mission essential to the functions of Public Safety  case of inclement weather or other emergency situations, the position is expected to report to work as directed. Subordinates to this position work shifts 24/7/365 and the supervisor will be expected to work varying shifts on occasion as well as modify work schedules weekly to ensure operational objectives and to engage with subordinates.

Leadership & Coaching

• Build, develop, and lead a diverse, high-performing team while fostering a culture of collaboration, innovation, and accountability.
• Cultivate excellence within the team.
• Serve as a role model for behaviors that inspire trust and confidence throughout the staff.
• Dedicate sufficient time with the team across different shifts to implement and execute the Communications Center standards.
• Oversee and execute a dedicated workforce, adhering to timelines, and achieving key milestones.

Execution

• Oversee operational activities of the UCO Communications Center including staffing, technology solutions, processes and procedures, and supporting various University departments in their activities.
• Ensures an organized, clean, and functional Communications Center that is customer service oriented and provides a model experience to visitors.
• Monitor and assist in troubleshooting issues with communications equipment and systems that could disrupt Communications Center functions and cause safety concerns.
• Manages and utilizes two-way radios while employing police radio codes, computers, telephone system, fax machine, and additional devices.
• Monitors fire and burglar alarms, closed circuit video cameras, and interacts with a variety of systems including agency and state reporting and tracking software, web based and cloud-based systems and applications, the Oklahoma Law Enforcement Telecommunications System (OLETS) and the National Crime Information Center (NCIC).
• Effectively manage and utilize additional UCO and non-UCO related systems to conduct operations in support of public safety activities.
• Responds rapidly to emergency calls, employing effective decision-making and prioritization skills, as needed.
• Provides administrative support to Public Safety team and conducts administrative functions that enable team to conduct work efficiently without continuous oversight.
• Serves as the communications training officer to ensure Communications Center personnel are effective in public safety communications and follow policies and procedures.

Relationship Management

• Foster strong and authentic relationships with internal and external customers, leveraging those connections to enhance the operations of the Communications Center.
• Develop a culture of customer service within the staff by informing and encouraging behaviors that prioritize the UCO community.
• Effectively lead and provide additional support with managing records requests, public information programs and publications, and community engagement activities.

Budget and Purchasing

• Participates in the preparation of the annual budget for equipment, supplies and personnel for the Communications Center needs and…