Service Manager

Nelson Mazda Norman is looking for a highly engaged, driven, and accountable Service Manager to join our leadership team.

We are looking for more than someone who can manage a service department. We are looking for a leader who is willing to be present, engaged, and involved with their team every day.

The right candidate thrives in a high-volume, fast-paced environment, can effectively manage multiple priorities at once, and understands that great results come from developing great people. You must be comfortable making decisions, solving problems, holding people accountable, and stepping in when your team needs you.

What We Are Looking For Highly engaged leader who leads from the front and sets the example

Strong ability to coach, develop, motivate, and hold team members accountable

Willingness to both coach others and be coached yourself

Ability to effectively multitask and prioritize in a high-volume environment

Strong problem-solving and decision-making skills

Highly organized with excellent follow-through

Self-driven with a strong sense of urgency and ownership

Ability to remain calm, professional, and solutions-focused under pressure

Strong communication skills with employees, customers, and leadership

Ability to identify problems, understand the why, and develop solutions rather than simply pointing out the problem

Comfortable having difficult conversations and addressing performance issues when necessary

Ability to build trust and teamwork while maintaining high standards and accountability

Strong attention to detail without losing sight of the bigger picture

Willingness to jump in and help wherever needed to keep the department moving

Ability to manage changing priorities, unexpected customer concerns, staffing challenges, and daily operational demandsA genuine desire to win as a team and continuously improve

What You Will Be Responsible For Lead the Service Department and set the standard for performance, professionalism, and customer experience

Coach and develop Service Advisors and other department team members

Monitor department performance and take action when results are not meeting expectations

Help create and maintain a culture of accountability, communication, and teamwork

Assist with daily workflow, scheduling, customer escalations, staffing, and operational challenges

Ensure processes and standards are consistently followed

Work closely with Parts, Sales, Technicians, and other departments to improve the overall customer experience

Analyze department performance and identify opportunities for improvement

Handle customer concerns professionally and work toward effective resolutions

Communicate expectations clearly and consistently

Recognize great performance while addressing opportunities for improvement

Help develop future leaders within the department

Maintain a strong focus on customer satisfaction, profitability, efficiency, and employee development

Qualifications & Expectations Previous automotive service management or leadership experience is a big plus, but is not required

Automotive dealership or Service Advisor experience preferred

Proven ability to lead, coach, and develop people

Strong organizational, communication, and problem-solving skills

Ability to work effectively in a high-volume, fast-paced environment

Strong computer and administrative skills

Valid driver's license and acceptable driving record

Must be willing to work a 50+ hour work week, including Saturdays Must be willing to be actively involved in the daily operation of the department

Must have a strong work ethic, high level of self-drive, and willingness to do what it takes to support the team

Must be comfortable receiving coaching, feedback, and accountability while providing the same to others

Compensation $60,000–$110,000…