Service Manager

We are seeking a motivated and experienced Service Manager to lead operations at our __OKC__ branch. This is a great opportunity for a results-driven leader who thrives in a fast-paced environment and is passionate about team development, operational excellence, and delivering outstanding customer service.

As a Service Manager, you will play a key role in driving branch performance, leading a team, and ensuring high-quality service delivery. If you are a proactive problem-solver with strong leadership skills and a commitment to continuous improvement, we encourage you to apply.

In this role, you will:

• Oversee daily service operations and ensure consistent, high-quality service delivery
• Lead, coach, and develop a team of service professionals
• Manage recruiting, hiring, onboarding, and performance for a team of 10-15 employees
• Partner with branch leadership and office staff to achieve operational and financial goals
• Implement and maintain company policies, procedures, and standards
• Monitor customer satisfaction and retention, addressing issues proactively
• Optimize scheduling, workflows, and overall operational efficiency
• Support business growth through performance management and team development
• Participate in technical, sales, and administrative aspects of the business
• Delegate effectively and foster accountability across the team
• Perform additional duties as needed to support branch success

• Competitive base salary: $55,000 to $65,000 annually (based on experience)
• Performance-based bonus and commission opportunities
• Company vehicle and fuel card
• Comprehensive benefits package, including:
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Life insurance
  • Paid time off

We offer a supportive environment where leaders are empowered to grow and succeed. This role provides a clear path for career advancement and the opportunity to make a meaningful impact on branch performance.

If you're ready to take the next step in your career and lead a high-performing team, apply today and join a company committed to growth, excellence, and customer satisfaction.

• Proven leadership experience in service-based industries (pest control or lawn care preferred)
• Strong customer service and relationship management skills
• Excellent communication, organization, and time management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Experience supervising, coaching, and developing teams
• Knowledge of industry standards and regulatory requirements (preferred)
• Required pest control licensing (or ability to obtain)
• Valid driver’s license

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Safely use a ladder within the manufacturer's weight capacity
• Occasionally lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl
• Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator
• Willing to work in different types of weather conditions

Romex is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer