Assistant Manager

Job Title:

WB Assistant Manager Classification:
Non-Exempt Supervisor:
Operations Partner Managerially Responsible For:
Team Members and Team Leaders

Position Overview (Role):

As a Whataburger-Vibe Restaurants Assistant Manager, your main role is to ensure the ultimate customer experience by engaging and empowering every Team Member and Team Leader to achieve operational excellence. You are responsible for everything from cooking with fresh ingredients to ensuring the restaurant is clean and comfortable for every customer.

Essential Job Functions:

Deliver Shift Execution Own Shift Operations Open/Close Restaurant Working manager

Completes daily checklists & leverages tools for high performing shifts

Ensures SOPs are being followed

Effect daily Labor cost, COGS and sales – portioning, waste, labor management

Monitor daily cash management

Handle guest interactions

Leads culture, service model, & core values during each shift

Drive speed of service and sense of urgency

Responsible for safety and security during shift
2. Support team member development

Support team member and manager training

Supports team member accountability through documentation

Provide employee development and through training and shift coaching

Assess performance and provides feedback to team member and general manager

Supports recruiting through screening/initial interviews

Provide accurate promise times for every order and update regularly

Use deployment charts every shift

Build culture of recognition through use of our Rockstar cards
3. Support Financial Performance Manage speed of service/quote times

Manage labor during assigned shift

Manage food cost, waste, and inventory during assigned shift

Support ordering & inventory management

Maintain and manage equipment

Accountabilities:

Keeps General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.

Creates a positive working environment with positive actions.

Able to perform all position responsibilities and performance objectives in a timely and effective manner in accordance with established company policies and procedures.

Maintains a favorable working relationship with all company employees to foster and promote a cooperative working atmosphere, which will be conducive to maximum employee morale, productivity, and efficiency.

Responsibilities:

Carries out responsibilities in accordance with the organization’s policies and applicable laws. With input, support and approval from the General Manager or Upper Management, responsibilities include screening applicants, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications/Requirements:

Age:
Must be at least 18 years of age.

Education & Experience:

A high school diploma, GED, or equivalent work experience is required, and an Associate's degree is preferred. At least one year of restaurant leadership experience is preferred.

Job Specifications:

Strong communication and negotiation skills

Ability to motivate a team Demonstrated ability to work in a team environment with strong leadership skills

Knowledge of back-of-house systems, point-of-sale systems, restaurant operating systems, and budgetary concepts

Food Handlers Certification Food Safety Certification (may vary based on city, county, or state)
Physical Demands:

Must be able to lift up to 50 lbsMust be able to stand for the entire shift

Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push occasionally

Must be able to read orders, menu boards, and receipts

Requires frequent contact with water,…