Team Member, Restaurant​/Food Service

Job Title:

WB Team Member Classification:
Non-Exempt Supervisor:
Operating Partner, Assistant Managers, Team Leaders Managerially Responsible For: N/APosition Overview (Role):

As a Restaurant Team Member at Whataburger-Vibe Restaurants, you're responsible for ensuring every customer has an amazing experience. This includes preparing hot, fresh products with high-quality ingredients and making sure the restaurant is always clean and family-friendly. You will work closely with Restaurant Managers and other Team Members in a supportive, fun, and fast-paced environment that emphasizes teamwork and positivity.

Essential Job Functions:

Provide Customer Service Deliver the 3 G’s – Genuine greetings to goodbyes

Deliver the 4 P’s – Positive attitude, polite, passionate, proactive

Own guest interactions

Hospitality driven - Quick, friendly greeting with a smile

Use guest’s names when taking orders and handing out orders

Face of the brand

Provide accurate orders 100% of the time

Use suggestive selling to enhance the guest’s meal Perform figure 8 checks to improve guest interactions and follow up2. Deliver Food Quality Follow all standard operating procedures and recipes

Ensure proper station set up for all stations

Provide accurate promise times for every order and update regularly

Executes speed of service

Responsible for self-hygiene and food safety
3. Maintain Shift Cleanliness Use all daily and weekly checklists and leverage technology to complete

Clean as you go throughout the shift

Focus on dining room and restroom cleanliness

Fryer maintenance to be performed daily during the night shift

Accountabilities:

Keeps Manager on duty promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.

Supports a positive working environment with positive actions.

Able to perform all position responsibilities and performance objectives in a timely and effective manner in accordance with established company policies and procedures.

Maintains a favorable working relationship with all company employees to foster and promote a cooperative working atmosphere, which will be conducive to maximum employee morale, productivity, and efficiency.

Responsibilities:

Carries out responsibilities in accordance with the organization’s policies and applicable laws. With input, support and approval from the manager on duty or Upper Management. Responsibilities include customer service, food preparation, order management, cleaning, stocking, and compliance.

Qualifications/Requirements:

Age:
Must be at least 16 years old.

Education & Experience:

No experience necessary

Job Specifications:o Teamwork – Establishes and maintains open, collaborative relationships with all employees.o Strong Communication Skills – ability to positively and professionally communicate with team members and management.o Ability to prioritize and organize taskso Detail oriented with a focus on food safety and qualityo Basic math skills for handling cash and processing paymentso Works effectively with limited supervision

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to stoop, kneel, crouch, talk and hear Constantly required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms Occasionally required to climb or balance

Employee must frequently lift and/or move up to 50 pounds

Able to withstand changes in temperature, steam and heat and work in a…