Customer Service​/Sales

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Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.

Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Responsibilities

• Greet, qualify, recommend and close every customer in their department; actively seek out customers to assess needs and provide assistance.
• Learn about products using available tools and provide information to customers to support selling projects.
• Maintain in-stock condition of assigned areas and ensure they are clean, shop-able, and safe.
• Provide a safe working and shopping environment by following safety policies, completing safety training, immediately correcting hazards or reporting them to the Manager on Duty, and working safely around others.
• Work in cooperation with the Department Supervisor, other associates in the department, and other departments.
• Be familiar with specific store departments such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.
• Understand that position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Employment details

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time