Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Highstreet Insurance, an independent insurance agency serving home, auto and business insurance clients, is looking for the right person to be a part of our Front Desk Administrator Team, Monday – Friday. We are an active, growing company with a professional staff that is focused on doing the right thing for our clients.

Prior candidates have grown from Administrator into professional careers. There is opportunity for the right person to do this again.

Highstreet Insurance Partners (Highstreet) is one of the fastest-growing insurance agencies in the U.S. Founded with the mindset of putting people first, Highstreet brings technical and industry experience together to serve and protect customers while providing its internal teams with the tools and resources to grow. We love to help people pursue life’s opportunities with tenacity and confidence to create stronger, more resilient communities.

We do it for all our futures.

Creates a positive first impression on behalf of the agency. Directs clients to the proper person in a professional, accurate, and timely manner. Performs clerical duties as assigned. Serves as receptionist and point of first contact for all visitors and callers to the office. Maintains hard account files, including scanning, copying, and purging of files. Provides clerical backup/support for other staff as needed.

• Provides positive, professional first impression of the company
• Answers calls within three rings
• Serves as first point of contact for all clients in a friendly, helpful and courteous manner
• Directs clients to the proper person in a professional, accurate, and timely manner
• Distribution of mail, fax, email, scans, documents, etc., to proper personnel
• Continually checks back with callers on hold to ask if they prefer to hold, leave a message, or be transferred to someone else who can help.
• Prepares all UPS, Certified and Overnight mailings for same-day pickup/drop-off
• Responsible for using correct postage amount and advises accounting when funds need to be replenished
• Helps track new business/prospects by gathering initial, pertinent information
• Performs additional functions as assigned by management.

• Portrays a neat and professional appearance
• Works efficiently to meet deadlines
• Must be a multi-task pro
• Is friendly, well organized, and enjoys working with people
• Possesses excellent knowledge of alphabetical and numeric sequencing, with the ability to communicate effectively
• Possesses the ability to use computer programs, including but not limited to Word, Excel, Internet Applications, etc.

Prior experience in customer service, working with others, and maintaining a professional appearance is a must. Experience and knowledge in the insurance industry will be highly considered and compensation will be reflective of experience.

Fast-paced, multi-tasking environment.

• 401(k)
• 401(k) matching
• Health insurance
• 15 Days of PTO annually (prorated during first year)

High Street Insurance Partners
601 5th Street,NW
Suite 500
Grand Rapids, Michigan 49504